IT Application Specialist/ IT Product Owner

IT Application Specialist / IT Product Owner

Required to have experience of ENOVIA

My client is seeking an experienced Application Specialist or Product Owner PLM who will support the PLM user community by continually enhancing my clients applications and resolving user queries raised against them. This includes incident and access request management and collaborating with IT Product Owners, SME's and the user community on solution improvement discussions.

The successful candidate will be expected to follow ITIL aligned processes and will contribute to the development of knowledge and user self-help guides/training material. Applications/systems/key solutions in scope: 3DX Dassault (Enovia). Intention is to grow this function into IT Product Manager to replace existing IT Product Manager.

Responsibilities:

• Hands on technical configuration of key applications, including application enhancements and upgrades
• Provide support to application key users, covering functionality, incidents and problem resolution - these queries will be recorded using my clients ITSM ticket tool
• Handle/analyse application incidents - troubleshooting of the key solution incidents. Act as technical expert for user support issues
• Perform end user administration and security configuration, e.g. account creation and permission changes
• Support the evaluation, configuration and deployment of selected new applications
• Support IT solutions roll-out and user adoption in regional organization and business functions
• Ensure that any new software integration into company systems meets functional requirements, system compliance, and interface specifications
• Provide functional support, drive adoption, and Identify the need for user training, working with SME's and Product Managers to support training of key business applications
• Prepare information and maintain technical documentation/material

Required skills and experience:

• Bachelors in Information Technology or similar area, or other relevant degree
• Knowledge and practical experience of the key application in scope, administration, configuration, support, security model
• Knowledge of ITIL (nice to have)
• Experience in an IT support/help desk or SW support environment is preferable
• 4 years experience with Enovia
• Knowledge/experience in: MQL, TCL
• Change process
• Preferred: Project management, Requirements gathering, Testing.

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