IT Project Engineer

Job Title: IT Project Engineer

Location: West Sussex

Salary: £35,000 - £40,000

Key Skills: Citrix, Microsoft, VMware, WAN, LAN, SQL, Windows, VPN, SharePoint, Exchange, CCIA, MCSA, Cisco, CCNA, MSP

Are you a dedicated IT professional with a passion for delivering exceptional customer service? Join our client's team who are a leading Managed Service Provider (MSP), as an IT project engineer. In this pivotal role, you will be the first point of contact for our clients, providing expert support and troubleshooting to resolve technical issues efficiently and effectively. If you excel in a fast-paced, collaborative environment and are committed to ensuring seamless IT operations for diverse businesses, we invite you to bring your skills and enthusiasm to our innovative team!

The Role:

So, what will you be doing as an IT Project Engineer?

• IT support relating to technical issues involving Microsoft's core business applications, as well as virtual environments built on Citrix, Microsoft, and VMware
• Design, implementation, and support services for Microsoft-related technologies: Windows Server, Exchange, SQL, SharePoint, etc.
• Engineer and implement system solutions for customers using technologies that meet their needs.
• Remote access solution implementation and support: VPN, Terminal Services, and Citrix
• Technical services and support at the network level: WAN and LAN connectivity, routers, firewalls, and security
• Implement and support disaster recovery solutions.
• System documentation and consulting services to include system reviews and recommendations.
• Communication with customers as required: keeping them informed of incident progress notifying them of impending changes or agreed outages.
• Improve customer service, perception, and satisfaction.
• Ability to work in a team and communicate effectively.
• Escalate service or project issues that cannot be completed within agreed service levels.
• Business awareness: specific knowledge of the customer and how IT relates to their business strategy and goals.
• Develop in-depth knowledge of the service catalogue and how it relates to customer's needs.
• Document internal processes and procedures related to duties and responsibilities.
• Responsible for entering time and expenses in ConnectWise as it occurs.
• Understand processes in ConnectWise by completing assigned training materials and blueprints on the ConnectWise University
• Work through project tickets and phases in ConnectWise as assigned by a Project Manager
• Enter all work as service or project tickets into ConnectWise.
• Review IT publications and online materials to remain up to date with current and future technologies emerging in the industry.

What are we looking for in our next IT Project Engineer?

• Professional IT Certifications, such as Microsoft MCP, MCSA, or MCSE, Citrix CCEA or CCIA, SonicWall CSSA, Cisco CCNA, or VMware VCP
• MSP Experience
• Interpersonal skills: such as telephony skills, communication skills, active listening, and customer-care
• Diagnosis skills of technical issues
• Ability to multi-task and adapt to changes quickly.
• Technical awareness: ability to match resources to technical issues appropriately.
• Service awareness of all organization's key IT services for which support is being provided.
• Understanding of support tools, techniques, and how technology is used to provide IT services.
• Typing skills to ensure quick and accurate entry of service request details.
• Self-motivated with the ability to work in a fast-moving environment.

My client is keen to get this position filled ASAP, so if you feel you have the skills and desire to provide passion and drive as the next IT Project Engineer, this is the opportunity for you!

So, if you are interested in joining a well-established, IT MSP and working with experts in their field as the next IT Project Engineer, hit that apply button now!

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