Banner Default Image

IT Service Desk Manager

Location: Crawley Salary: Negotiable
Sector: IT & Telecoms, Technology Specialism:
Type: Permanent Contact: Olly Nixon

Job Title: Service Desk Manager

Location: Crawley, United Kingdom

Company Overview:

We are supporting a leading Managed Service Provider (MSP) based in Crawley, who are seeking a dynamic and experienced Service Desk Manager to join our growing team. They specialise in delivering cutting-edge IT solutions and support to businesses, ensuring seamless operations and unparalleled customer satisfaction.

Position Summary:

As the Service Desk Manager, you will play a crucial role in overseeing the day-to-day operations of the service desk, ensuring the delivery of high-quality IT support services to their clients. You will lead a small team of skilled technicians, manage service requests, and continuously strive for process improvement to enhance the overall efficiency and effectiveness of service delivery. Furthermore, you will be managing the internal network for the business and working with senior management to budget for and implement the most up to date IT infrastructure covering security, data retention and accreditation for the business being an MSP


  • 22 days holiday + BH
  • Company pension
  • Free parking
  • Private medical insurance
  • Training and support

Duties and Responsibilities:

  • You will organise & oversee the businesses internal network, service desk operation & managed services solution implementations ensuring all projects run smoothly. You will be responsible in ensuring clients receive first class support & that projects are delivered in a timely fashion.
  • Ensure projects are supervised and all necessary project plans, SoW, issues log & other relevant documentation is provided. Attend site where necessary and liaise with all project stakeholders to ensure proactive communications are maintained throughout each project lifecycle.
  • Have a detailed knowledge of IT solutions with a working knowledge of UC & managed print hardware plus print & document workflow software solutions.
  • Provide a sound understanding of the Cyber Security product stack able to deliver technical Pre-Sales client engagement plus vendor liaison.
  • Attend any relevant technical training courses keeping product & process knowledge regularly updated.
  • Be capable of managing & motivating a growing enthusiastic technical team.
  • Visit client sites as needed in a project management, pre-sales, install or support capacity as required.
  • Undertake other duties appropriate to the post as directed by line management.


  • Previous experience of working in a similar role and environment e.g., IT Service Desk Team Lead or Manager
  • Experience working for a managed services provider
  • Excellent Leadership skills
  • In depth experience with Microsoft Technologies
  • Product set & Cyber Security Experience
  • IT certifications such as ITIL, CompTIA, or Microsoft are a plus.

Interested candidates are invited to submit their resume highlighting their relevant experience

Services advertised by Gold Group are those of an Agency and/or an Employment Business.
We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website.

Similar Jobs

2nd Line Service Desk Engineer

Surrey £40000 - £45000.00 per annum

IT Business Partner

Birmingham £55000 - £70000.00 per annum

Commercial Manager

Exeter £56000.00 - £69300.00 per annum

Senior Business Analyst / Project Manager

Croydon £70000.00 - £75000.00 per annum

SAP Consultant

Bristol Negotiable

Design Office Lead

Bristol Negotiable

Solution Architect

Epsom £70000.00 - £80000.00 per annum + + Benefits & Hybrid working

Telesales Executive - Exeter

Exeter £20000 - £21000 per annum + Commission