It Support Administrator

Location: East Grinstead, West Sussex Salary: £191 - £25000 per annum + Benefits
Sector: IT & Telecoms Specialism:
Type: Permanent Contact: Sam Francis

IT Support Administrator

East Grinstead, West Sussex


Reporting into the IT Director, the successful candidate will have responsible to co-ordinate systems support queries between in-house users and an external systems support partner.

Primary Role Requirements

  • Raise support issues and manage the day to day relationship with the external systems support partner.
  • Provide prompt and courteous support to end users.
  • Co-ordinate support for a network of home workers.
  • Periodic onsite visits to home works to confirm work space suitability.
  • Collate and distribute periodic reports on support tickets.
  • Assist in resolution of any system issues
  • Drive and support the delivery of agreed targets, working with colleagues to achieve company goals

Essential Skills:

  • Previous relevant experience in providing internal 1st line support
  • Knowledge of Windows Operating Systems
  • Good communication skills
  • Excellent understanding and application of English language both oral and written
  • Excellent attention to detail
  • Strong interpersonal skills and an outgoing, approachable personality
  • Ability to demonstrate accountability and ownership
  • Ability to work in a busy and pressured environment
  • Hardworking and able to learn quickly new procedures and business disciplines
  • Flexible approach to team work as well as self-starter able to work on own
  • Strong team ethic, providing assistance when colleagues absent
  • Willingness to work flexible hours with evening and weekend/bank holiday shifts

All necessary training on systems will be provided by internal staff and external service providers.

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