It Support Administrator

IT Support Administrator

East Grinstead, West Sussex

£25,000

Reporting into the IT Director, the successful candidate will have responsible to co-ordinate systems support queries between in-house users and an external systems support partner.

Primary Role Requirements

• Raise support issues and manage the day to day relationship with the external systems support partner.
• Provide prompt and courteous support to end users.
• Co-ordinate support for a network of home workers.
• Periodic onsite visits to home works to confirm work space suitability.
• Collate and distribute periodic reports on support tickets.
• Assist in resolution of any system issues
• Drive and support the delivery of agreed targets, working with colleagues to achieve company goals

Essential Skills:

• Previous relevant experience in providing internal 1st line support
• Knowledge of Windows Operating Systems
• Good communication skills
• Excellent understanding and application of English language both oral and written
• Excellent attention to detail
• Strong interpersonal skills and an outgoing, approachable personality
• Ability to demonstrate accountability and ownership
• Ability to work in a busy and pressured environment
• Hardworking and able to learn quickly new procedures and business disciplines
• Flexible approach to team work as well as self-starter able to work on own
• Strong team ethic, providing assistance when colleagues absent
• Willingness to work flexible hours with evening and weekend/bank holiday shifts

All necessary training on systems will be provided by internal staff and external service providers.

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