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IT Support Analyst

Location: Guildford, Surrey Salary: £22000 - £25000 per annum
Sector: IT & Telecoms Specialism:
Type: Permanent Contact: Amar Jawaid

Location: Guildford, Hampshire
Job type: Permanent
Salary: £22,000 - £25,000

IT Support Analyst needed for a well established legal firm based in Guildford who are looking to employ an experienced IT Support Analyst.

The successful IT Support Analyst will want to work for this client not just because it's a great opportunity but also because they will give you a wealth of benefits including:

Great working environment
Onsite car parking
Pension Scheme
Flexible working
Gym Membership

Some of the main duties of the IT Support Analyst will include:

Outstanding customer service focus
Escalation point of contact with the IT department's internal clients
Able to work independently and as part of a team
Flexible, adaptable, keen to learn
Available on the phone when users require assistance during specified hours
Clear, concise and friendly telephone manner
Ability to prepare written material that is understandable and well structured
Ability to prioritise; strong personal organisation skills
Ability to communicate at all levels with system users
Self-motivated and able to support multiple products simultaneously
Good problem solving skills
Provide excellent user experience
Answer support calls
Ensure the process of logging all tickets is followed
Provide fixes over the phone
Provide deskside support
Demonstrate good knowledge of IT
Demonstrate good knowledge of the business
Image computers; perform upgrades as necessary
Act as first point of escalation when required
Create knowledge articles and upload to KB
Provide updates in IT Meetings
Adhere to company policies and procedures
Assisting in desk and office moves where required.


In order to be the successful IT Support Analyst and have a chance to gain such an exciting opportunity you will ideally need to have the following:

Experience of using and administrating case management systems is advantageous but not essential
Microsoft Office suite including Office 365
Active Directory
Installing and setting up hardware including printers, copiers, scanners, desk phones, mobile phones, monitors, docks etc.
Experience with imaging and profiling machines is beneficial
MDM solutions


This really is a fantastic opportunity for an IT Support Analyst to progress their career. If you are interested please apply as soon as possible as this position will be filled quickly so don't miss out!

Services advertised by Gold Group are those of an Agency and/or an Employment Business.
We will contact you within the next 14 days if you are selected for interview. Privacy Policy. Equal Opportunity and Diversity Policy.

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