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IT Support Engineer

Location: Hove Salary: £25000 - £28000 per annum
Sector: IT & Telecoms Type: Permanent
Contact: Sam Bradding Job Published: 27 days ago

Job Title: 1st Line Support Technician

Location: Brighton

Salary: £25,000 - £28,000 DOE

Working pattern: Fully onsite

Are you passionate about IT and looking to kickstart your career in a dynamic and fast-paced environment? We're seeking a motivated individual to join our team as a 1st Line Support Technician. This role offers the opportunity for career progression within the 1st line support domain and provides exposure to a variety of IT projects and tasks.

1st Line Support Responsibilities:

  • Manage and prioritize multiple tickets and projects efficiently.
  • Assist with technical support requests within the team, focusing on 1st line tickets and projects.
  • Maintain and update IT documentation to ensure accuracy and compliance.
  • Meet and exceed SLAs to ensure timely resolution of IT issues.
  • Communicate effectively with both customers and staff to provide exceptional service.

Requirements:

  • Ability to work independently and collaboratively within a team.
  • Comfortable working in a fast-paced environment with multiple tickets and requests.
  • Strong customer service skills with a focus on engagement and satisfaction.
  • Experience working with Microsoft technologies, including Windows, Office 365, and Active Directory.

If you're ready to take the next step in your IT career and thrive in a supportive and dynamic team environment, apply now to join our team as a 1st Line Support Technician.

Services advertised by Gold Group are those of an Agency and/or an Employment Business.
We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website.

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