IT Support Engineer

IT Support Engineer

London

Permanent: Full time position

Hybrid

Salary- £30,000 - £35,000

Brief

A new opportunity for an IT Support Engineer has arisen to join a leading construction organisation. The role of the End User Support Engineer is to provide IT support for all end user devices, Mobile, Tablet, PC, etc. Engineers will handle technical incidents and requests, and where appropriate, provide an interface for other activities such as IT Service Desk, Incident Management, Change Management, Problem Management and Service Delivery Management. You will contribute to the maintenance of and adherence to the operational processes, toolsets, and procedures.

You will be required to have a positive attitude to be able to deliver to the highest standards. You should be self-motivated, with the ability to work in high-pressure environments, individually and as part of a team

What the roles entail:

• Supporting the Team Leader and the Senior Engineers in the development and implementation of team, departmental and business wide service improvement plans and technical refresh/remediation plans and strategic plans.
• Carry out Root Cause Analysis activities for the team.
• Forward-plans and schedules meetings and engagements with others to ensure high attendance.
• Plans and prioritises tasks and activities such that regular attendance is maintained at Operational and Team meetings and other key or mandatory meetings.
• Work with the Team Leader to design the cost and pricing structure for solutions provided to the end customer through in house or 3rd Party resource.
• Assist in the production of quotes and solution pricing for the business.
• Support the Team Leader and assist in the delivery of the departmental budgets by highlighting cost savings where identified and ensuring that all works are priced correctly and delivered efficiently and effectively keeps accurate time and attendance records including time-recording for Projects.
• Assists the team in the resolution of Incidents and Requests assigned by the Service Desk Toolset, ensuring that timely updates are provided and that the Service Level Agreements are met.
• Demonstrate the ability to be a positive influence when working with internal and external teams.
• Assist in new Product launches, identifying EUS requirements and streamlined process.
• Adherence to all company and departmental process and procedures
• Participates in on-call support rotas, as agreed with Line Management, and adheres to the applicable on-call Process, policy, and Procedures.
• Create technical knowledge articles where possible and communicating fixes and workarounds within the team.
• Hardware support and operating system support.

What experience you need to be the successful applicant:

• ITIL Foundation Level as a minimum
• Strong 2nd Line IT Support experience in a Cloud first environment
• Windows 10 support experience
• Supporting a range of Microsoft products at a 2nd line level
• Desktop, Mobile Device and Laptop support knowledge
• Experience supporting and administrating O365/M365
• PowerShell Scripting experience
• Experience of working within a Microsoft Azure environment
• Methodical and self-disciplined with flexibility and a willingness to learn new skills
• Extensive knowledge and experience across Microsoft cloud technology
• Experience within a mature Shared Service or Commercial IT Services operation
• Computer literate across all Microsoft Office and Windows
• Display positive behaviours that can effectively influence across multiple teams to achieve company goals

This really is a fantastic opportunity for an IT Support Engineer If you are interested, please apply as soon as possible as this position will be filled quickly so don't miss out!

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