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Junior 1st Line Support

Location: Crawley, West Sussex Salary: Up to £18000 per annum + + Benefits
Sector: IT & Telecoms Specialism:
Type: Permanent Contact: Gautam Raval

Junior 1st Line Support Analyst
Crawley, West Sussex

Junior 1st Line Support Analyst needed for a managed service provider based in Crawley who are looking to employ an enthuthiastic unior 1st Line Support Analyst.

The successful Junior 1st Line Support Analyst will want to work for this client not just because it's a great opportunity but also because they will give you a wealth of benefits including:

Salary: £18,000 per annum
25 day's holiday
Flexible working hours
Private health care
Death in service

Some of the main duties of the Junior 1st Line Support Analyst will include:

Outstanding customer service focus
Escalation point of contact with the IT department's internal clients
Able to work independently and as part of a team
Flexible, adaptable, keen to learn
Available on the phone when users require assistance during specified hours
Clear, concise and friendly telephone manner
Ability to prepare written material that is understandable and well structured
Ability to prioritise; strong personal organisation skills
Ability to communicate at all levels with system users
Self-motivated and able to support multiple products simultaneously
Good problem-solving skills
Provide excellent user experience
Answer support calls
Ensure the process of logging all tickets is followed
Provide fixes over the phone
Provide deskside support
Demonstrate good knowledge of IT
Demonstrate good knowledge of the business
Image computers; perform upgrades as necessary
Act as first point of escalation when required
Create knowledge articles and upload to KB
Provide updates in IT Meetings
Adhere to company policies and procedures
Assisting in desk and office moves where required.

In order to be the successful Junior 1st Line Support Analyst and have a chance to gain such an exciting opportunity you will ideally need to have the following:

Supporting Windows 7/Windows 10
Microsoft Active Directory
Exchange
Office 2010
Basic Networking
Using remote support tools
Laptop/desktop and thin client support
Excellent customer service skills

This really is a fantastic opportunity for a Junior 1st Line Support Analyst to progress their career. If you are interested please apply as soon as possible as this position will be filled quickly so don't miss out!

Services advertised by Gold Group are those of an Agency and/or an Employment Business.
We will contact you within the next 14 days if you are selected for interview. Privacy Policy. Equal Opportunity and Diversity Policy.

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