Lead UX Designer

Lead UX Designer

Your role:
Responsible for creating an integrated experience across all digital customer touchpoints on desktop, tablet and mobile. You will work with our Product team to establish a strategy for research and user experience improvements.

You'll be seeking regular input from senior stakeholders at local offices, within the technology and marketing teams, and directly with our customers. This may require occasional travel to gather requirements and design feedback.

You'll be required to support multiple projects from a design and UX perspective, collaborating on a daily basis with agile teams who work within SAFe development principles.

You will help promote an integrated, collaborative and agile approach to design and development, iterating and improving Agile working practices, using a user-centric design process.

As the user experience point of contact for a project, you are responsible for managing the day to day work, active project management and continuous improvement. User experience designers can call on the support of in-house research, design management, other design team members and a comprehensive library of design patterns and assets.

Your skills:

* Significant depth of experience in service design, user experience or product management based roles, with a strong focus on driving user centred design within digital product development.

* Hands-on experience with design for digital and non-digital channels.

* A passion for creating products and services that resonate emotionally with people.
* Passionate about customer experience culture and its centrality to the success of business in the future.

* A proven track record in project and people management. Must be able to function as a project leader who can resolve conflicting interests as well as an individual contributor.

* Proficiency with design and prototyping tools such as, Axure, Adobe CC, Sketch and InVision; development of journey maps, UX patterns and style guides.

* Design Thinking and experience in agile design methodology.

* Degree in Design, HCI or behavioural science.

* Related industry experience is greatly beneficial but not essential.

Lead UX Designer

Services advertised by Gold Group are those of an Agency and/or an Employment Business.
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