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Network Engineer

Location: Berkshire Salary: £30000.00 - £35000.00 per annum + + Benefits
Sector: IT & Telecoms Specialism:
Type: Permanent Contact: Gautam Raval

Network Engineer

Berkshire

SC Cleared

Gold Group are exclusively recruiting for a client in the Berkshire area for a Network Engineer, ideally already with SC clearance or eligible for SC clearance.

As a Network Engineer you will based full time on-site within team who are responsible for managing and supporting the network as well as providing support to end users.

As a Network Engineer you will be supporting Cisco products, even better if you are ASCA / CCNA or CCNP certified.

As a Network Engineer you will work towards a shift pattern between 7am - 7pm (7am - 4pm or 10am - 7pm) working 4 days a week.

Network Engineer Benefits:

  • Holidays + Bank Holidays
  • Study assistance
  • Career progression opportunities
  • Life Assurance
  • Employee Assistance Programme.
  • Occupational Health.
  • Eye Care
  • Free onsite parking.
  • Membership Fee to a Professional Body/Institute
  • Study assistance.

Network Engineer Responsibilities:

  • Covering the Early Shift of On site checks and Monitoring
  • Using Monitoring tools to identify potential incidents
  • 1st and 2nd line troubleshooting of network issues escalating where needed
  • Applying basic configurations and installing network devices
  • Providing remote hands to senior engineers
  • Investigating of any suspected Physical Faults
  • Inventory management of all in-scope managed devices
  • Organisation of hardware repair (via an agreed partner) where viable
  • Advice and guidance to customers wishing to obtain wireless access
  • Creation and maintenance of knowledge articles
  • Floor walking and assisting users after project deliver
  • Maintain network availability for customers by performing routine maintenance, failover testing, and participating in the implementation of best practices etc
  • Regularly updating customers on progress of incidents, problems and changes by telephone and email in a professional manner
  • Manage phone calls from customers, ensuring they are made aware of what action has been or will be taken to resolve their issues.

Network Engineer Essential Skills:

  • Have current SC clearance or ability to obtain SC clearance and potentially DV Clearence
  • Car and license due to location
  • Interest in Networking
  • Some existing Networking knowledge / skills
  • Previous experience of customer facing role
  • 2 years of practical experience (Intermediate) managing/supporting Network Infrastructure.
  • Experience in working within an Enterprise or managed service support function (Service Desk / NOC etc)
  • Demonstrable ability to deal with high impact, high profile, incidents, and deal with senior level technical engineers
  • Proven experience in working with monitoring and event management tools
  • Proven network and/or server troubleshooting experience
  • Ability to quickly assess outages and identify the likely route cause
  • Working in a secure environment
  • Strong PC skills
  • Self-starter, with the ability to work alone/unsupervised
  • A team player but able to work independently and be self-motivated
  • A good listener, with the ability to communicate technical issues and resolutions to people of varying technical levels
  • Well Organised
  • Professional and diligent
  • Self-starter, with the ability to work alone/unsupervised
  • A team player but able to work independently and be self-motivated
  • Analytical with strong attention to detail - able to identify and articulate issues that are parallel to your direct responsibility.
  • A good listener, with the ability to communicate technical issues and resolutions to people of varying technical levels.
  • Ability to work to tight timescales without sacrificing quality
  • Professional and diligent
  • Flexible, resilient, and tenacious - able to demonstrate ownership of issues and service excellence

Services advertised by Gold Group are those of an Agency and/or an Employment Business.
We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website.

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