Network Engineer

Network Engineer

Berkshire

SC Cleared

Gold Group are exclusively recruiting for a client in the Berkshire area for a Network Engineer, ideally already with SC clearance or eligible for SC clearance.

As a Network Engineer you will based full time on-site within team who are responsible for managing and supporting the network as well as providing support to end users.

As a Network Engineer you will be supporting Cisco products, even better if you are ASCA / CCNA or CCNP certified.

As a Network Engineer you will work towards a shift pattern between 7am - 7pm (7am - 4pm or 10am - 7pm) working 4 days a week.

Network Engineer Benefits:

• Holidays + Bank Holidays
• Study assistance
• Career progression opportunities
• Life Assurance
• Employee Assistance Programme.
• Occupational Health.
• Eye Care
• Free onsite parking.
• Membership Fee to a Professional Body/Institute
• Study assistance.

Network Engineer Responsibilities:

• Covering the Early Shift of On site checks and Monitoring
• Using Monitoring tools to identify potential incidents
• 1st and 2nd line troubleshooting of network issues escalating where needed
• Applying basic configurations and installing network devices
• Providing remote hands to senior engineers
• Investigating of any suspected Physical Faults
• Inventory management of all in-scope managed devices
• Organisation of hardware repair (via an agreed partner) where viable
• Advice and guidance to customers wishing to obtain wireless access
• Creation and maintenance of knowledge articles
• Floor walking and assisting users after project deliver
• Maintain network availability for customers by performing routine maintenance, failover testing, and participating in the implementation of best practices etc
• Regularly updating customers on progress of incidents, problems and changes by telephone and email in a professional manner
• Manage phone calls from customers, ensuring they are made aware of what action has been or will be taken to resolve their issues.

Network Engineer Essential Skills:

• Have current SC clearance or ability to obtain SC clearance and potentially DV Clearence
• Car and license due to location
• Interest in Networking
• Some existing Networking knowledge / skills
• Previous experience of customer facing role
• 2 years of practical experience (Intermediate) managing/supporting Network Infrastructure.
• Experience in working within an Enterprise or managed service support function (Service Desk / NOC etc)
• Demonstrable ability to deal with high impact, high profile, incidents, and deal with senior level technical engineers
• Proven experience in working with monitoring and event management tools
• Proven network and/or server troubleshooting experience
• Ability to quickly assess outages and identify the likely route cause
• Working in a secure environment
• Strong PC skills
• Self-starter, with the ability to work alone/unsupervised
• A team player but able to work independently and be self-motivated
• A good listener, with the ability to communicate technical issues and resolutions to people of varying technical levels
• Well Organised
• Professional and diligent
• Self-starter, with the ability to work alone/unsupervised
• A team player but able to work independently and be self-motivated
• Analytical with strong attention to detail - able to identify and articulate issues that are parallel to your direct responsibility.
• A good listener, with the ability to communicate technical issues and resolutions to people of varying technical levels.
• Ability to work to tight timescales without sacrificing quality
• Professional and diligent
• Flexible, resilient, and tenacious - able to demonstrate ownership of issues and service excellence

Services advertised by Gold Group are those of an Agency and/or an Employment Business.
We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website.