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On-Site Customer Support Representative - Paris, France

Location: Paris Salary: Negotiable
Sector: Pharmaceuticals, Client Delivery, Life Sciences Specialism:
Type: Permanent Contact: Lee Ashworth

Are you ready to join a reputable leader in scientific solutions, backed by a global service network?

We are seeking a dedicated On-Site Customer Support Representative for a Global organisation, providing analytical solutions, services, and expertise that contribute to the success of laboratories worldwide.

How you will make an Impact:
As an On-Site Customer Support Representative, you will play a critical role in the company's after-sales service strategy. Working closely with your manager and colleagues, you will be responsible for optimising customer visits while adhering to company guidelines. Your objective will be to ensure the company's presence at client site, contribute to revenue growth, and enhance the company's reputation.

In this role you will:

  • Collaborate with service technicians/engineers, QHSE site referents, regional managers and service provider managers
  • Work closely with off-site or customer-specific support services
  • Collaborate with sales and purchasing departments
  • Request quotes from service providers
  • Organize and monitor interventions with service providers
  • Communicate with customers
  • Plan preventive and/or curative maintenance
  • Plan Instrument Validation Services
  • Update the company database, and customer when applicable
  • Provide the information necessary for the correct invoicing of services
  • Accompany the client on a daily basis in his/her activity by participating in follow-up meetings, by responding to requests by email/phone

We are looking for people who have:

  • Experience in sales administration or procurement/logistics
  • Experience with an ERP
  • Level or Diploma Bac+2 to Bac+3 in administrative and commercial management and/or equivalent experience
  • Customer relations
  • Must be fluent in French
  • Must be based in the Paris region or happy to relocate to Paris


  • Base Pay Range: €35,000 - €40,000
  • 25 vacation days.
  • 14 days of rest days.

If you are a qualified and dedicated individual with a passion for science and customer service, we encourage you to apply for this exciting opportunity. Join our clients team and be part of a mission to innovate for a healthier world.

Services advertised by Gold Group are those of an Agency and/or an Employment Business.
We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website.

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recruitment jobs vacancies Gold Group Recruitment