Senior IT Support Engineer

If you are an experienced IT Engineer with experience within an MSP then I have an ideal role for you. Currently working with a leading IT organisation that need a 2nd line engineer to join to help support their clientele with a range of technical queries. For an IT role this is great as you will be working Monday to Friday with standard office hours of 8am - 4pm or 9am - 5pm.

With large scope for accelerated growth, this is the perfect opportunity for a motivated individual looking to proactively progress their career opportunities. Hybrid working is currently in play, with a mixture of office and home working.

Primary responsibilities therefore include

• To manage incidents and customer requests from receipt to resolution and closure
• To ensure service level agreement standards are met
• To maintain high levels of customer satisfaction
• To promptly complete any admin paperwork and documentation
• Keep accurate records of all site information using IT Service Management tools
• Promote best practices and adhere to change control process
• Accurately plan and organise working week
• Review scorecard bi-weekly with Team Lead & or Manager

Skills Required:

• Experience with Mac OS X, Linux & Android.
• Knowledge of LAN / WLAN
• Knowledge of PBX would be beneficial
• A demonstrable ability to follow process and build a reassuring rapport with customers.
• Cloud knowledge
• Windows Server Backup, Veeam, Symantec, Attix or StorageCraft.
• Experience with Cisco firewalls and switches.
• Experience with SQL, VOIP, SANS

This is a great opportunity for someone to join a close nit team where collaboration and ideas are always occurrent. You will also receive benefits such as private medical insurance and profit sharing which is a great financial add on.

Services advertised by Gold Group are those of an Agency and/or an Employment Business.
We will contact you within the next 14 days if you are selected for interview. Privacy Policy. Equal Opportunity and Diversity Policy.