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Senior IT Support Engineer

Location: Redhill Salary: Negotiable
Sector: IT & Telecoms Type: Permanent
Contact: Nick Walmisley Job Published: 15 days ago

If you are an experienced IT Engineer with experience within an MSP then I have an ideal role for you. Currently working with a leading IT organisation that need a 2nd line engineer to join to help support their clientele with a range of technical queries. For an IT role this is great as you will be working Monday to Friday with standard office hours of 8am - 4pm or 9am - 5pm.

With large scope for accelerated growth, this is the perfect opportunity for a motivated individual looking to proactively progress their career opportunities. Hybrid working is currently in play, with a mixture of office and home working.

Primary responsibilities therefore include

  • To manage incidents and customer requests from receipt to resolution and closure
  • To ensure service level agreement standards are met
  • To maintain high levels of customer satisfaction
  • To promptly complete any admin paperwork and documentation
  • Keep accurate records of all site information using IT Service Management tools
  • Promote best practices and adhere to change control process
  • Accurately plan and organise working week
  • Review scorecard bi-weekly with Team Lead & or Manager

Skills Required:

  • Experience with Mac OS X, Linux & Android.
  • Knowledge of LAN / WLAN
  • Knowledge of PBX would be beneficial
  • A demonstrable ability to follow process and build a reassuring rapport with customers.
  • Cloud knowledge
  • Windows Server Backup, Veeam, Symantec, Attix or StorageCraft.
  • Experience with Cisco firewalls and switches.
  • Experience with SQL, VOIP, SANS

This is a great opportunity for someone to join a close nit team where collaboration and ideas are always occurrent. You will also receive benefits such as private medical insurance and profit sharing which is a great financial add on.

Services advertised by Gold Group are those of an Agency and/or an Employment Business.
We will contact you within the next 14 days if you are selected for interview. Privacy Policy. Equal Opportunity and Diversity Policy.

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