Connecting...

Banner Default Image

Service Cloud Business Analyst - (Remote)

Location: London Salary: Negotiable
Sector: IT & Telecoms Type: Contract
Contact: Mark Crorkin Job Published: 19 days ago

Technical Business Analyst (SERVICE CLOUD) - Remote

This is a fantastic opportunity to join a growing customer in the retail domain deploying and supporting a customer engagement platform based on Salesforce.


As a Technical Business Analyst Service Cloud - you will join the Service Scrum Team and help the team to collect business requirements and translate them into Features & User Stories for the Customer Care across multiple brands within the group of European brands.

Your role as Technical Business Analyst - Service Cloud

  • Serve as a subject matter expert and analyst/consultant, to understand customer's needs, gather and document requirements
  • Help clients understand the best mix of technologies, design solutions and services and how they should be delivered to maximise effectiveness
  • Work and collaborate with our delivery teams, adapting your communications approach to meet the business demands
  • Work to understand the intersection between technology, customers and business to cultivate business development opportunities
  • Understand and stay abreast of current and emerging digital trends, unique opportunities and challenges of the space/markets and geographies in which the clients operate, and how it affects client's business and initiatives
  • Support from time to time in a consultative/pre-sales role on select digital engagements as needed and defined by the business and the client

Your skills:

  • Proven experience across various Salesforce clouds (Service and Community clouds) and lightning components
  • In-depth understanding of Salesforce technologies (clouds, offerings, custom development, integration, etc.)
  • Familiar with emerging digital trends and their application in the industry (Retail Focus)
  • End to End delivery experience of at least 1 software delivery project
  • Able to understand high level business ideas, impact assess and break them down into user stories to assist with service design and delivery
  • Strong Agile mindset and familiarity with other development methodologies
  • Excellent interpersonal, communication and client management skills
  • Bachelor's degree or higher

Additional bonus skills:

  • Relevant Salesforce certifications (Service Cloud)
  • Experience with Service Cloud interaction with Marketing Cloud is a plus
  • Knowledge with interfacing with Mulesoft is a plus
  • Retail vertical experience
  • To prosper and thrive we believe you will need
  • Strong analytical and problem-solving skills
  • Desire to learn and build next-gen products with our client and team of excellent Engineers
  • Product development and product ownership mindset

Technical Business Analyst (SERVICE CLOUD) - Remote

Services advertised by Gold Group are those of an Agency and/or an Employment Business.
We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website.

Similar Jobs

Salesforce Administrator

London Negotiable

Salesforce AdministratorRemote BriefSalesforce Administrator needed for an Education-Technology organisation based in London who are looking to employ an experienced and well-rounded Salesforce Administrator that takes pride in their work with an in-depth knowledge ...

Apply

Business Analyst - Data projects - Remote

London Negotiable

Business Analyst with Data / Big Data projects experience required for a Finanacial Services client. Fully remote roleBusiness Analyst ResponsibilitiesFlesh out functional and non-functional requirements for the solution by cooperating with the client's internal team...

Apply

Business Systems Analyst

Daventry £40000 - £45000 per annum + Benefits + Bonus

Business Systems AnalystDaventry, Northamptonshire - Flexible Working From HomeBusiness Systems Analyst needed for a leading organisation based in Daventry who are looking to employ an experienced Business Systems Analyst to design and support bespoke commercial soft...

Apply

Data Governance Business Analyst

London Negotiable

Data Governance Business Analyst - LondonThe Global Marketing Data Governance Business Analyst is responsible for working with business and technology teams to ensure we are compliantly processing personal data.This role will focus on delivery of a Global Marketing d...

Apply

Cloud Engineer

Worcestershire Negotiable

Job Title: Cloud Engineer Location: Remote + Hybrid WorkingSalary: £+ Package Key Skills: Cloud, AWS, Azure, Python, Agile, DevOps, Configuration, Terraform, InfrastructureAn experienced Cloud Engineer is required to play a key role in huge drive in the adoption of ...

Apply

Cloud Test Engineer

Worcestershire Negotiable

Cloud Test EngineerWorcestershire BriefCloud Test Engineer or Cloud Engineer needed for a multinational defence organisation based in Worcestershire who are looking to employ an experienced and well-rounded Cloud Engineer that takes pride in their work with an in-de...

Apply

Business Analyst (Enterprise Content Management)

London Negotiable

Business Analyst (Enterprise Content Management)My client wants to create a taxonomy to support enterprise content management and requires a Business Analyst with the relevant ECM and Taxonomy experience. Across the business copntent is created and distributed for cl...

Apply

Cloud Technical Lead

London Negotiable

Cloud (Azure) Technical Lead - LondonYour role as Cloud (Azure) Technical Lead You'll be working on one of the banks most ambitious and critical technology projects: to migrate a large proportion of the Financing applications to public cloud infrastructure and manage...

Apply
Linkedin_track