| Location: Portsmouth | Salary: Negotiable |
| Sector: Defence | Type: Permanent |
| Contact: Zoe Warrington | Job Published: 25 days ago |
Service Delivery Manager
Location: Portsmouth
Permanent Position - Hybrid Working - Flexible working hours.
Salary: £50,000 - £54,000 + 10% - 20% bonus + Career Progression + Benefits
An opportunity has arisen for a Service Delivery Manager to join an established engineering firm in Portsmouth.
What you'll be doing
Service Delivery Manager, your main accountabilities will be as follows:
- Management responsibility and accountability for a number of Contracts (projects) with significant customer and supplier engagement.
- Resolving issues as they arise; confidently and efficiently.
- Ensuring the accuracy of contract review packs, phase reviews and all reporting; including financial and budgetary.
- Ensuring projects adhere to time, cost, quality, and key performance indicators.
- Undertaking risk management, using the risk register.
- Liaising with Procurement, Supply Chain and Engineering to ensure all programmes are on track.
- Agility to support business winning developments, support to the bid through to mobilisation and delivery.
Who we're looking for in a Service Delivery Manager,:
Skills/Experience:
- Experience successfully managing customer service delivery projects with significant amounts of supply chain activity involving the provision of equipment spare/repairs.
- Experience running Contract and Phase Reviews for projects in accordance with the Lifecycle Management Framework.
- Stakeholder management experience, with a significant track record in customer and supplier engagement.
- Experience of management reporting and delivering projects in accordance with customer KPIs.
Desirable:
- Experience of working with a Defence customer in an Engineering environment.
- Experience working in a Service delivery environment.
- Experience in financial reporting.
- PM qualification (e.g. APMP, PMP).
- Degree/HND qualified or equivalent experience.
This really is a fantastic opportunity for a Service Delivery Manager, if you are interested, please apply as soon as possible as this position will be filled quickly so don't miss out!
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