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Service Desk Analyst

Location: Brighton Salary: £18000 - £24000 per annum
Sector: IT & Telecoms Specialism:
Type: Permanent Contact: Nick Walmisley

Service Desk Engineer


If you come from a managed service provider background, and seek a change then this IT Support role is ideal for you. This position will be working with a professional team, providing a range of support. The position will be ideal for someone looking to develop their technical skills as you will have the opportunity to learn and develop.

The role

  • Acting as first point of contact for any customer
  • Providing time frames on when a problem can be solved
  • Servers and virtualisation support including desktop, network hardware and working with the cloud.
  • A desirable trait will have experience in running and technically delivering projects such as server migrations and Office 365
  • Providing high levels of customer service to both customers and colleagues.

The ideal candidate will have a good selection of the following:

  • At least 1 year experience working in an MSP environment
  • Windows Server skills, DHCP & DNS
  • Microsoft Exchange (installing & migrating)
  • Knowledge of Hyper V/VMWare
  • Online and Disaster Recovery solutions
  • Infrastructure: setting up VPNs, firewalls and WAPs
  • VoIP
  • Connectivity: broadband, leased lines etc
  • RMM and PSA

This is a great opportunity for someone within the IT Support industry to join an outgoing organization where you will have the chance to develop your technical skills and work within a range of new projects.

Services advertised by Gold Group are those of an Agency and/or an Employment Business.
We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website.

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