Service Desk Analyst - 1st Line Support

Location: Worthing, West Sussex Salary: £20000 - £22000 per annum + + Benefits
Sector: IT & Telecoms Type: Permanent
Contact: Simon Kiely Job Published: 12 days ago

IT Service Desk Analyst / Helpdesk Analyst / 1st line Desktop Support
Worthing, Sussex

IT Service Desk Analyst / IT Helpdesk Analyst / 1st Line IT Support needed for a leading organisation based in Worthing, Sussex, who are looking to employ an experienced IT Service Desk Analayst / IT Helpdesk analyst with excellent customer service skills and knowledge of Windows 7 / 10, MS Office, MS Exchange, PC hardware, and an understanding of ITIL for a mix of 1st & 2nd line desktop support.

The successful IT Service Desk Analyst / IT Helpdesk Analyst will want to work for this client not just because it's a great opportunity but also because they will give you a wealth of benefits including:

* Salary: £20,000 - £22,000 per annum
* 25 day's holiday plus Bank holidays
* Pension Plan
* Health & Dental Insurance
* Training
* Career Progression

Some of the main duties of the IT Service Desk Analyst / IT Helpdesk Analyst will include:

* First point of contact for tickets & calls
* 1st & 2nd line desktop support
* Setting up and configuring equipment
* Maintenance and support of all workstations
* Installing software, applications, patches, drivers, windows updates, firmware updates.
* Configuring windows profiles
* Printer maintenance
* Diagnosing PC hardware faults and replacing/repairing internal components.
* Troubleshooting Operating system, application/software bugs and problems.

In order to be the successful IT Service Desk Analyst / IT Helpdesk Analyst and have a chance to gain such an exciting opportunity you will ideally need to have the following:

* 18 months+ experience of 1st & 2nd line IT Desktop support
* Understanding of ITIL framework
* Excellent time management
* Understands priority setting in relation to customer service
* Excellent people skills

This really is a fantastic opportunity for a IT Service Desk Analyst / IT Helpdesk Analyst to progress their career. If you are interested please apply as soon as possible as this position will be filled quickly so don't miss out!

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