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Service Desk Analyst - 1st Line Support

Location: Worthing, West Sussex Salary: £20000 - £22000 per annum + + Benefits
Sector: IT & Telecoms Type: Permanent
Contact: Simon Kiely Job Published: 12 days ago

IT Service Desk Analyst / Helpdesk Analyst / 1st line Desktop Support
Worthing, Sussex

IT Service Desk Analyst / IT Helpdesk Analyst / 1st Line IT Support needed for a leading organisation based in Worthing, Sussex, who are looking to employ an experienced IT Service Desk Analayst / IT Helpdesk analyst with excellent customer service skills and knowledge of Windows 7 / 10, MS Office, MS Exchange, PC hardware, and an understanding of ITIL for a mix of 1st & 2nd line desktop support.

The successful IT Service Desk Analyst / IT Helpdesk Analyst will want to work for this client not just because it's a great opportunity but also because they will give you a wealth of benefits including:

* Salary: £20,000 - £22,000 per annum
* 25 day's holiday plus Bank holidays
* Pension Plan
* Health & Dental Insurance
* Training
* Career Progression

Some of the main duties of the IT Service Desk Analyst / IT Helpdesk Analyst will include:

* First point of contact for tickets & calls
* 1st & 2nd line desktop support
* Setting up and configuring equipment
* Maintenance and support of all workstations
* Installing software, applications, patches, drivers, windows updates, firmware updates.
* Configuring windows profiles
* Printer maintenance
* Diagnosing PC hardware faults and replacing/repairing internal components.
* Troubleshooting Operating system, application/software bugs and problems.

In order to be the successful IT Service Desk Analyst / IT Helpdesk Analyst and have a chance to gain such an exciting opportunity you will ideally need to have the following:

* 18 months+ experience of 1st & 2nd line IT Desktop support
* Understanding of ITIL framework
* Excellent time management
* Understands priority setting in relation to customer service
* Excellent people skills

This really is a fantastic opportunity for a IT Service Desk Analyst / IT Helpdesk Analyst to progress their career. If you are interested please apply as soon as possible as this position will be filled quickly so don't miss out!

Services advertised by Gold Group are those of an Agency and/or an Employment Business.
We will contact you within the next 14 days if you are selected for interview. Privacy Policy. Equal Opportunity and Diversity Policy.

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