Service Desk Analyst

Location: Bournemouth, Dorset Salary: Negotiable
Sector: Client Delivery, Technology, IT & Telecoms Specialism:
Type: Permanent Contact: Joe Tomkins

Service Desk Analyst / 1st Line Support

IT / Aerospace



I have an exciting position available for a Service Desk Analyst with experience of 1st Line Support, working with one of the UKs largest and most succesful Aerospace companies.

My client are providing a fantastic opportunity for an enthusiastic and driven Service Desk Analyst, to be the first point of contact for all IT incidents and requests across the EMEA region.

On offer is a competitive salary and benefits package detailed below, this role will also provide a wealth of training and development opportunities, giving a candidate a great chance to have a long and succesful career within a fantastic company!

The Service Desk Analyst / 1st Line Support position has the following benefits:

  • 5% bonus
  • Flexible working
  • Early finish Friday
  • Health & Dental care
  • Large matched pension
  • & many more!

Key Skills Required for Service Desk Analyst / 1st Line Support:

  • ITIL Foundation
  • SDI Analyst qualification is desirable
  • Minimum of 1 year Service Desk experience
  • Technical skills and experience of supporting the following areas at first line level:
    • Windows 7 / 10
    • Microsoft Office 2010/2016
    • Active Directory
  • Mitel 3300 phone system support experience an advantage
  • Understanding of networking concepts and technologies
  • Microsoft, or other relevant vendor certifications an advantage
  • Experience of working within a structured service delivery framework

Responsibilities of Service Desk Analyst / 1st Line Support:

  • Own and manage all incoming Incidents and Requests, responding to Service Desk tickets within the appropriate agreed timeframes.
  • Send-out communications to the business community
  • Setup, deployment and support of desktop and laptop systems
  • Activating and supporting mobile devices
  • Configuration and support of voice/video communication systems
  • Active Directory and Exchange user account management
  • Supporting local business applications
  • Operate to Cobham policies, procedures and standards
  • Support such other commensurate IT projects and activities, as required

To apply for this exciting permanent opportunity as a Service Desk Analyst, please press 'apply now'.

This advert was posted by Gold Group - one of the UK's leading niche recruitment consultancies. We span a variety of specialist industries and are the recruitment company to help you find your next career opportunity. We pride ourselves on our commitment to candidates and stick to our ethos of finding the right role for the right person. Visit our website or get in touch today to discuss this role, find out what else we've got or just for a chat about the state of your industry. Services advertised by Gold Group are those of an Agency and/or an Employment Business. Please be aware that we receive a high volume of applications for every role advertised and regularly receive applications from candidates who exceed the job credentials. We will only contact you within the next 14 days if you are selected for interview. A copy of our privacy policy can be found here: Gold Group is an equal opportunity & diversity employer. A copy of our equal opportunity & diversity policy can be found here:

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