Spanish Speaking IT Support / Service Desk - REMOTE WORKING

Spanish Speaking IT Support / Service Desk - REMOTE WORKING 3 MONTH INITIAL CONTRACT

I am recruiting for a Spanish Speaking IT Support / Service Desk - REMOTE WORKING who can speak both fluent Spanish/ English for an initial 3-month contract.

This role is supporting my clients Spanish speaking customers across IT related issues.

THIS IS A REMOTE WORKING ROLE WITH OCCASIONAL TRAVEL TO THE BERKSHIRE AREA, ADHERING TO C19 SOCIAL DISTANCING

Some of the main duties of the Spanish Speaking IT Support / Service Desk will include:

• Providing technical support, responding to incident and service requests from customers by telephone, email and monitoring system alerts.
• Take ownership of technical issues and see Incidents through to successful resolution
• Excellent troubleshooting and fault-finding skills
• Good customer service skills
• Good telephone manner, typing and grammar
• Communicate with customers as required - keeping them informed of incident progress, notifying them of impending changes or agreed outages
• Perform vendor and management escalation of customer issues in a timely and appropriate fashion
• Good knowledge of supporting MS Office applications
• Ability to work independently, flexibly and with initiative.

In order to be the successful Spanish Speaking IT Support / Service Desk and have a chance to gain such an exciting opportunity you will ideally need to have the following skills:

• Fluent Spanish / English Speaking
• Experience supporting MS Windows
• Experience supporting MS Office
• MS Windows Server - Active Directory
• MS Exchange
• Group Policy
• Supporting MS Office 365
• LAN / WAN
• Backup Software
• Anti-Virus/Firewalls

Services advertised by Gold Group are those of an Agency and/or an Employment Business.
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