1st Line Support

1st Line Support - £18,000 - £22,000

If you want to progress a career within IT then look no further, as I am working on a 1st Line Support role with my well-respected client in Kent. In this role you will, provide 1st line support to customers for a range of queries including IT services and telephony. This role is ideal for someone with good customer service skills as you will be the first point of contact.

Principle Duties/Responsibilities

• To provide 1st line support to customers for Telephony, Data and IT Services.
• To understand and confidently investigate LAN faults in relation to DSL Broadband installs, telephony and IT set up.
• Answer the phone within the agreed target time and as a minimum, to meet any agreed personal call targets.
• To diagnose, log, action and follow through to resolution all faults, including escalations whilst keeping the customer informed of progress.
• Be able to identify when a fault cannot be fixed remotely and route straight into Field Engineering Co-ordinator for booking.
• To update your line manager on any outstanding faults or that have breached their SLT, in a timely manner.
• To adhere and contribute to the company's quality system and processes, and their maintenance.
• Actively contribute to and promote the use of best practice and continual service improvement within the team.

Skills:

• 1st line / Service Desk Support Experience
• Experience with Office 365
• Strong customer service ability
• Good interest in IT
• Enthusiastic to learn

This role is perfect for someone looking to grow their IT career in a fast paced environment where you will learn from a range of experienced professionals.

Services advertised by Gold Group are those of an Agency and/or an Employment Business.
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