| Location: Cheltenham | Salary: £28000 - £32000 per annum + + Benefits |
| Sector: IT & Telecoms | Specialism: |
| Type: Permanent | Contact: Gautam Raval |
1st Line / 2nd Line Support Engineer
Cheltenham
1st Line / 2nd Line Support Engineer needed for a leading managed financial services provider organisation who are looking to employ an experienced 1st Line / 2nd Line Support Engineer based in Cheltenham.
As a 1st Line / 2nd Line Support Engineer you will be part of a team responsible for the support of a financial services SaaS platform.
The successful 1st Line / 2nd Line Support Engineer will want to work for this client not just because it's a great opportunity but also because they will give you a wealth of benefits including:
- Salary: £28,000 - £32,000 per annum
- 25days holiday + bank holidays
- Flexible working
- Sports and social events
- Casual Dress
- Open planned office
- Perkbox
Some of the main duties of the 1st Line / 2nd Line Support Engineer will include:
- Provide 1st and 2nd line IT support.
- Manage and maintain critical IT infrastructure, services & Software.
- Solve problems using Innovative IT Solutions.
- Aid with patching of critical SaaS Systems.
- Work with 3rd Line support to help deliver Infrastructure ProjectsProvide high-level customer care and build relationships with customers
- Aid with software licensing, auditing and control.
- Enforce and promote security policy and security best practice.
- Take support requests (1st, 2nd) and log them in the CRM system
- Troubleshoot and resolve more complex issues from all escalations
- Accurately communicate the effectiveness of equipment and software relative to the technology strategy.
- Utilise the ticket logging system with accurate note logging and technical troubleshooting
- Work toward achieving team and company KPIs
- Determine root causes and implement short/ long term fixes where appropriate
In order to be the successful 1st Line / 2nd Line Support Engineer and have a chance to gain such an exciting opportunity you will ideally need to have most of the following:
- Windows Server and Desktop Operating Systems.
- Active Directory Management and Group Policy.
- Office365 components and administration.
- Networking architecture.
- Corporate AV/Anti-Malware Solutions.
- Backup technologies.
- IT Security best practices.
- Patching and Security Remediation.
- Automated OS deployment.
1st Line / 2nd Line Support Engineer Qualifications Required:
Essential:
- 5 GCSEs including Maths, Science and English at grade C or above.
Desirable:
- 2 A Levels (English/Computer Science or equivalent).
- CompTIA Certifications (A+, Security + or Network+).
- Microsoft or other professional IT certification.
This really is a fantastic opportunity for a 1st Line / 2nd Line Support Engineer to progress their career. If you are interested please apply as soon as possible as this position will be filled quickly so don't miss out!
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