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2nd Line IT Support

Location: Hove Salary: £28000.00 - £33000.00 per annum
Sector: IT & Telecoms Specialism:
Type: Permanent Contact: Jamie Scaramanga

Job Title: 2nd Line Support Technician

Location: Hove

Salary: £28,000 -£33,000 - We are booking interviews next week! Please call or email for a slot

Must hold a full UK driving licence


Key Skills: Cloud Solutions (Microsoft Office 365, Azure) Storage Solutions (NAS, SharePoint) Virtualisation Technologies (VMWare, Hyper-V) network technologies (Firewall, Switches, Routers, Wi-Fi)

My client is seeking an experienced and enthusiastic individual to join their expanding service desk team in Hove. The successful candidate will become a crucial member of their service desk, with opportunities for career advancement.

About Us:

My client, an established IT provider since 2001, serves a diverse range of local and international clients in a dynamic, ever-evolving environment. They are looking for an experienced and enthusiastic individual to join their expanding service desk team in Hove. The successful candidate will play a crucial role their service desk and will have opportunities for career advancement.

The Role:

So, what will you be doing as a 2nd Line IT Support Technician?

  • Manage and oversee multiple tickets and projects.
  • Provide technical support within the team and handle 2nd line tickets and projects.
  • Maintain and update IT documentation.
  • Meet and exceed SLAs.
  • Communicate effectively with both customers and staff.
  • Report directly to and collaborate closely with the senior management team.
  • Primarily an office-based role with some onsite work as required.
  • Occasional opportunities for overtime available.

2nd Line IT Support Technician

  • Ability to work independently and collaboratively within a team.
  • Proven experience managing multiple tickets and incoming requests in a high-pressure environment.
  • Exceptional customer service skills with strong engagement abilities.
  • Experience in 2nd Line Service Desk support.
  • Proficiency in Microsoft technologies, including Active Directory, Windows Server, DNS, DHCP, and NPS.
  • Knowledge of network technologies such as firewalls, switches, routers, and Wi-Fi.
  • Experience with cloud solutions, particularly Microsoft Office 365 and Azure.
  • Familiarity with storage solutions like NAS and SharePoint.
  • Experience with virtualization technologies such as VMware and Hyper-V.
  • Competence in Remote Monitoring and Management (RMM) tools.
  • Proficiency in Professional Services Automation (PSA) management.
  • Experience with document management systems is preferred.

My client is eager to fill this position as soon as possible. If you have the skills, passion, and drive to excel as a 2nd Line Support Technician, this is the opportunity for you!

If you are interested in joining a well-established, globally recognized organization and working with experts in their field, apply now to become our next 2nd Line IT Support Technician!

How to Apply:

This really is a fantastic opportunity for 2nd Line Support Technician If you are interested, please apply as soon as possible as this position will be filled quickly so don't miss out!

Services advertised by Gold Group are those of an Agency and/or an Employment Business.
We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website.

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