Desktop Support Engineer

Desktop Support Engineer

Bristol

Brief

Desktop Support Engineer needed for a leading engineering and technology organisation based in Bristol who are looking to employ an experienced and well-rounded Desktop Support Engineer that takes pride in their work with an in-depth knowledge using Active Directory and Office 365.

Due to the nature of the role, you must be eligible for SC Clearance.

The successful candidate will be the Second Line support responsible for the desktop environment within the organisation and is responsible for supporting and maintaining IT systems as well as providing a high-quality technical support service to our users.

Benefits

• 25 days' holiday entitlement
• Holiday sale and purchase scheme
• Company pension scheme
• Life assurance
• Private healthcare membership
• Bonus scheme linked into company performance

What the role entails:

Some of the main duties of the Desktop Support Engineer will include:

• Problem analysis provision, close liaison with Problem Management for instances where the underlying cause of an incident is not clear or requires further investigation.
• Endpoint management - Patching & Anti-Virus.
• O365 & AZURE Billing, Subscriptions and support escalations (administration).
• Selection, purchasing and provision of user-facing equipment (Request Fulfilment).
• Application packaging and deployment (Windows, Linux & Citrix delivery methods).
• Field site visits dependent on priority and escalation.
• Asset Management and recovery (client end-user computing, Inc. Blackberry devices and Teams/Telephony).
• Secure room management (delegated responsibilities escalated via First- or Third-line support).
• Systems Monitoring and reporting (delegated responsibility).
• Crypto Management (delegated responsibility).
• Network support (WAN and LAN connectivity).

What experience you need to be the successful Desktop Support Engineer:

• Office 365 Administration (Mail Flow, license management, group management).
• Active directory & Group Policy management.
• Telecommunication trouble shooting (technical contact for escalations to WAN provider).
• General hardware support (PC Hardware, PC build, printers, Switches and Firewalls).

This really is a fantastic opportunity for a Desktop Support Engineer to progress their career. If you are interested, please apply as soon as possible as this position will be filled quickly so don't miss out!

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