Field Service Engineer

Field Service Engineer

£35,000 - £40,000 (Basic Salary) + Lots of benefits

Key Responsibilities:

The responsibility of the FSE is to provide support to our customers, ensuring the stable operation of our hardware & software products. We currently require an FSE to join the Naval team providing support on our Fire Control Systems & Naval Electro-Optical Surveillance Systems.

• Provide commissioning, service, repairs and after-sales support to products and systems both in house and on customer site
• Fault-find and troubleshoot systems, often on-board ships, to establish fault and repair as required
• Assist with associated technical documentation related to work carried out
• Support the Sales team in demos and trials for customers as necessary
• Provide technical support and advice to internal and external customers
• Preparation of risk assessments and SSOW's for installation/commissioning activities

The Successful Applicant:

• Previous experience within a similar position is essential, with hands-on electro-mechanical skills.
• Exposure with the Navy or Military is required, knowledge of Naval Surveillance Systems advantageous.
• Knowledge of ethernet protocols - RS242 / serial links etc with the ability to perform fault diagnosis.
• Basic skills in mechanical, electrical and electronics.
• Experience of writing comprehensive visit and fault reports
• Must be willing to travel worldwide within short notice period, working extended hours when necessary
• Strong Customer relation/interpersonal skills with the ability to communicate technically at all levels

Services advertised by Gold Group are those of an Agency and/or an Employment Business.
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