German Speaking IT Support / Service Desk

Job Title: German Speaking IT Support / Service Desk

Location: Bracknell

Salary: DOE + Package

I am recruiting for a German Speaking IT Support / Service Desk - who can speak both fluent German / English.

This role is supporting my clients German speaking customers across IT related issues.

Some of the main duties of the German Speaking IT Support / Service Desk will include:

• Providing technical support, responding to incident and service requests from customers by telephone, email and monitoring system alerts.
• Take ownership of technical issues and see Incidents through to successful resolution
• Excellent troubleshooting and fault-finding skills
• Good customer service skills
• Good telephone manner, typing and grammar
• Communicate with customers as required - keeping them informed of incident progress, notifying them of impending changes or agreed outages
• Perform vendor and management escalation of customer issues in a timely and appropriate fashion
• Good knowledge of supporting MS Office applications
• Ability to work independently, flexibly and with initiative.

In order to be the successful German Speaking IT Support / Service Desk and have a chance to gain such an exciting opportunity you will ideally need to have the following skills:

• Fluent German / English Speaking
• Experience supporting MS Windows
• Experience supporting MS Office
• MS Windows Server - Active Directory
• MS Exchange
• Group Policy
• Supporting MS Office 365
• LAN / WAN
• Backup Software
• Anti-Virus/Firewalls

Services advertised by Gold Group are those of an Agency and/or an Employment Business.
We will contact you within the next 14 days if you are selected for interview. Privacy Policy. Equal Opportunity and Diversity Policy.