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IT Service Desk

Location: Crawley Salary: £28000 - £30000 per annum + + Benefits + 10% Bonus
Sector: IT & Telecoms Type: Permanent
Contact: Gautam Raval Job Published: 11 days ago

2nd Line Desktop / Service Desk Support Engineer

2nd Line Desktop / Service Desk Support Engineer needed for my MSP client to work onsite with their healthcare customer in Crawley.

The successful 2nd Line Desktop Support Engineer will want to work for this client not just because it's a great opportunity but also because they will give you a wealth of benefits including:

  • Salary: £24,000 - £28,000 per annum
  • 22 days holiday + bank holidays + Additional increase for every year of Service up to 25 days)
  • 10% Performance based bonus annually
  • Company pension
  • Technical training
  • Perkbox employee benefits
  • Company mobile & laptop

Some of the main duties of the 2nd Line Desktop / Service Desk Support Engineer will include:

  • Working as an onsite Analyst at a prestigious client in the medical sector in Crawley
  • Part of the onsite support team alongside a junior support engineer and IT Manager
  • Help mentor Junior IT colleague
  • Supporting approx. 250 users
  • Remote support of 5 other sites (clean driving license required for small number of visits)
  • Valid passport for limited visits to Europe
  • Proven strong 2nd line and deskside support skills
  • Experience in supporting a corporate environment
  • Friendly and approachable manor
  • Able to communicate with ALL levels of the business and user base
  • Customer focused with a "nothing is too much trouble" attitude
  • Passion for delivering excellent customer service
  • Flexible and proactive
  • Versatile
  • Supporting a mix of office and field-based staff
  • Purchasing of equipment

In order to be the successful 2nd Line Desktop Support Engineer and have a chance to gain such an exciting opportunity you will ideally need to have the following skills:

  • Windows 10
  • Mobile devices
  • MUST have a Full UK Driving License + own transport.
  • MDM
  • Active directory administration
  • Laptop and PC imaging
  • Laptop and PC support
  • MS365 Admin and support
  • Telecoms
  • VC suits
  • SCCM or other software centres
  • Antivirus endpoint and console
  • Backup
  • Follow me print solutions
  • Proven trouble shooting skills

Additional knowledge beneficial but not essential

  • Altiris
  • Apple devices (iPhone/iPad)
  • Microsoft Office 2016/2019 and Microsoft SharePoint 2013
  • Microsoft Teams
  • Mobile Iron
  • Basic networking
  • VMware

Services advertised by Gold Group are those of an Agency and/or an Employment Business.
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