Connecting...

Banner Default Image

IT Service Desk Analyst

Location: Newcastle upon Tyne Salary: £18000 - £20000 per annum
Sector: IT & Telecoms Type: Permanent
Contact: Hannah Baker Job Published: 11 days ago

IT Service Desk Analyst (x6)

IT Service Desk Analysts needed for a growing well known multinational utilities organisation based in Newcastle. As an IT Service Desk Analyst you will utilise your in-depth knowledge of responding to phone generated IT related incidents/requests, logging calls on the system accurately and in full detail, both during and after the call and completing all administration within expected timescales.

The successful IT Service Desk Analyst would need to have experience of desktop operating systems, including Microsoft Windows10 and have a keen interest in IT Support. If you have good knowledge of a leading IT Service Management Tool, that would be a plus!

Benefits

  • Salary: £18,000 - £20,000 per annum
  • 24 day's holiday
  • Pension Plan
  • Career Progression

Some of the main duties of the IT Service Desk Analyst will include:

  • Provide day to day service desk support.
  • Identify and resolve incidents within agreed SLAs, ensuring 1st line resolution is achieved wherever possible, referring to 2nd and 3rd line support where required, whilst maintaining ownership of the issue through to completion.
  • Respond to phone generated IT related incidents/requests.
  • Logging calls on the system accurately and in full detail, both during and after the call and completing all administration within timescales and to a high level of accuracy
  • Assessing the criticality of each situation by being proactive and asking for as much information as possible to help the caller assess their requirements
  • Escalating to the relevant Team Leader for any business-critical issues or complaints.

What experience you need to be the successful IT Service Desk Analyst:

  • Qualification in the field of Information Technology and / or 2 years equivalent work experience.
  • A good technical background with knowledge of common software packages and a broad understanding of IT Infrastructures.
  • Knowledge of basic computer hardware.
  • Experience of desktop operating systems, including Microsoft Windows10.
  • Good knowledge of a leading IT Service Management Tool.

This really is a fantastic opportunity for an IT Service Desk Analyst to progress their career. If you are interested please apply as soon as possible as this position will be filled quickly so don't miss out!

Services advertised by Gold Group are those of an Agency and/or an Employment Business.
We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website.

Similar Jobs

IT Service Desk

Crawley £28000 - £30000 per annum + + Benefits + 10% Bonus

2nd Line Desktop / Service Desk Support EngineerCrawley2nd Line Desktop / Service Desk Support Engineer needed for my MSP client to work onsite with their healthcare customer in Crawley.The successful 2nd Line Desktop Support Engineer will want to work for this clien...

Apply

PMO Analyst

London £35000 - £40000 per annum + benefits

PMO AnalystLondon/Remote- currently fully remote. Looking at Hybrid going forward, 2 days in office 3 days from home£35,000-£40,000 + benefits Job Purpose:This role supports the programme of work being undertaken by the client to ensure that the appropriate governanc...

Apply

French Speaking IT Support / Service Desk

Berkshire Up to £30000 per annum + + Benefits

French Speaking IT Support / Service DeskTHIS ROLE IS 3 DAYS ON SITE INT THE BERKSHIRE AREA, ADHERING TO C19 SOCIAL DISTANCING AND 2 DAYS WORKING FROM HOME.I am recruiting for a French Speaking IT Support / Service Desk -who can speak fluent French and English for my...

Apply

Dutch Speaking IT Support / Service Desk

Berkshire + Benefits

Dutch Speaking IT Support / Service DeskTHIS ROLE IS 3 DAYS ON SITE IN THE BERKSHIRE AREA, ADHERING TO C19 SOCIAL DISTANCING AND 2 DAYS WORKING FROM HOME.I am recruiting for a Dutch Speaking IT Support / Service Desk -who can speak fluent Dutch and English for my int...

Apply

Senior IT Infrastructure Engineer

Farnborough Package

Job Title: Senior IT Infrastructure Engineer Location: Farnborough OR Portsmouth + TravelSalary: £DOE + Package Key Skills: Infrastructure Engineer, Servers, Virtualisation, Technical Lead, Customer, Stakeholder, Design, Leadership, Technical AssuranceAn experienced...

Apply

2nd Line Support Engineer

Dorking Negotiable

2nd Line Support Engineer 2nd Line Support Engineer required for a successful MSP in the Dorking area. The successful 2nd Line Support Engineer will have 5 years' experience within an IT Service Desk and proven experience of managing Office 365 as an admin.This is an...

Apply

2nd Line Support Engineer

Shoreham-by-Sea Up to £28000 per annum + benefits

2nd Line Support Engineer 2nd Line Support Engineer required for a leading MSP based close to Brighton, to join a growing Service Desk team. As 2nd Line Support Engineer you will provide predominantly 2nd line support, along with 1st line when required, demonstrating...

Apply

3rd Line Support Engineer

Shoreham-by-Sea Up to £38000 per annum + benefits

3rd Line Support Engineer3rd Line Support Engineer needed for a leading MSP based close to Brighton, to join a growing Service Desk team. As 3rd Line Support Engineer you will provide 3rd line support and demonstrate excellent customer service in the areas of; IT, in...

Apply
Linkedin_track