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Network Engineer

Location: Leeds, Leeds, England Salary: + Benefits + Car
Sector: IT & Telecoms Specialism:
Type: Permanent Contact: Anthony Drewe

Network Engineer - Client Facing

I am recruiting on behalf of my MSP (managed services) client based in Leeds who are recruiting for a client facing network engineer who will be responsible for all onsite service and support needs for the customers.

This relates to all technology, to include: workstations, servers, printers, networks, and vendor specific hardware and software, Office 365 and SharePoint. The Client Facing Network Engineer will also carry out project work and pre-Sales Audits. The Client Facing Network Engineer will be required to write technical reports and assist the Sales team as required.

Network Engineer Benefits:

  • Salary - £40K+ plus an annual bonus
  • A company Car plus a laptop and mobile phone
  • Pension - after three months - 5%
  • Five weeks holiday plus Bank Holidays and
  • Training allowance.

Network Engineer Responsibilities:

  • IT support relating to technical issues involving Microsoft's core business applications, as well as virtual environments built on Citrix, Microsoft, and VMware
  • Support services for Microsoft related technologies: Windows Server, Exchange, SQL, SharePoint, etc.
  • Implement and support disaster recovery solutions
  • Technical services and support at the network level: WAN and LAN connectivity, routers, firewalls, and security
  • Remote access solution implementation and support: VPN, Terminal Services, and Citrix
  • System documentation to include system reviews and recommendations
  • Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages

Network Engineer Additional Duties:

  • Improve customer service, perception, and satisfaction
  • Ability to work in a team and communicate effectively
  • Escalate service issues that cannot be completed within agreed service levels
  • Communicate to customers: keeping them informed of progress, notifying them of impending changes or agreed outages, etc.
  • Business awareness: specific knowledge of the customer and how IT relates to their business strategy and goals
  • Develop in-depth knowledge of the service catalogue and how it relates to customer's needs
  • Document internal processes and procedures related to duties and responsibilities
  • Enter all work as service tickets into ConnectWise.

Network Engineer Essential Skills:

  • Professional IT Certifications, such as: Microsoft MCP, MCSA, or MCSE, Citrix CCEA or CCIA, SonicWall CSSA, Cisco CCNA, or VMware VCP
  • Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care
  • Diagnosis skills of technical issues
  • Ability to multi-task and adapt to changes quickly
  • Technical awareness: ability to match resources to technical issues appropriately
  • Service awareness of all organization's key IT services for which support is being provided
  • Understanding of support tools, techniques, and how technology is used to provide IT services
  • Self-motivated with the ability to work in a fast-moving environment

Services advertised by Gold Group are those of an Agency and/or an Employment Business.
We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website.

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