Quality Assurance Manager

Quality Assurance Manager

Surrey

As a Quality Assurance Manager, you will be a key influencer in advancing a culture of continual improvement. You will collaborate with various stakeholders across the organisation to enhance the Quality Management System (QMS), drive process improvements, and ensure exceptional service delivery. This role offers a significant opportunity to lead and elevate the Quality function, contributing to the organisation's growth and success.

Benefits

• Competitive salary (£55,000 - £65,000).
• Company performance bonus plan.
• Hybrid and flexible working policy.
• 25 days holiday entitlement and holiday sale and purchase scheme.
• Pension Scheme (up to 8% contribution by the company).
• Life Assurance and Income Protection.
• BUPA health coverage.
• Digital Health Support and Employee Assistance Programme.
• Family and Pet Support back-up care.
• Bespoke Women's Health support.
• Regular wellness webinars.
• Cycle to work scheme and Electric car vehicle scheme.
• Targeted Professional Development with paid membership fees to a professional institution.

What the role entails:

Some of the main duties of the Quality Assurance Manager will include:

• Develop and maintain the Quality function, overseeing the QMS to support excellent service delivery in a dynamic business environment.
• Lead the delivery of agreed improvements to business processes, tools, and operations to meet evolving business needs.
• Implement the QMS, manage documentation, and coordinate communication while utilizing necessary tools.
• Promote integration opportunities with other management system controls where applicable.
• Establish effective internal audit practices, manage non-compliance and action items, and conduct a dynamic audit program.
• Analyse audit results, incidents, and feedback, reporting and communicating outcomes as required.
• Provide support for Quality or integrated Management System audits, inspections, or investigations.
• Assist the Business Assurance domain experts as needed.
• Offer advice and guidance on various issues, including pre-qualification, bidding, risk management, and customer quality concerns.
• Collaborate with the Head of Business Assurance on strategic planning, goal setting, and performance reporting.

What experience you need to be the successful Quality Assurance Manager:

• Education: Degree level (Engineering or management-related preferred).
• Detailed knowledge of quality and risk management practices, supported by appropriate qualifications (e.g., Diploma in Quality Management).
• Chartered status with the Chartered Quality Institute (CQI) or equivalent.
• Extensive experience in business management systems, risk management, and assurance, with a focus on process improvement and change management.
• Experience as a Quality Management Systems Lead Auditor; similar experience in other disciplines is advantageous.
• Strong awareness of other management system standards, frameworks, and models.
• Proficient analytical skills.
• Effective communicator, facilitator, coach, and consultant across all organizational levels.
• Proven team and senior management experience.
• Preferred experience in technical/engineering consultancy or professional services.

This is a fantastic opportunity for a Quality Assurance Manager to take on a great new role and progress your career. If you are interested, please apply as soon as possible as this position will be filled quickly so do not miss out!

Services advertised by Gold Group are those of an Agency and/or an Employment Business.
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