| Location: Amsterdam | Salary: Negotiable |
| Sector: IT & Telecoms | Specialism: |
| Type: Contract | Contact: Mark Crorkin |
Release Manager / Service Manager - Amsterdam
You will provide governance and assurance of the planning, building, testing and deployment of releases.
The Release Manager role:
- Maintenance, roll-out and development of best practice service delivery management principles.
- Act as the primary contact for the customer for escalated issues, analysing all data and producing customer reports.
- Weekly management summary of delivery against service in accordance with agreed plans
- Define Release Plan and processes as per ITIL best practices and matching existing environments and teams
- Service level compliance in delivery, following best practice, analysing and mitigate against risks, and suggest improvements
- Documentation of service / procedures and communication to other departments is paramount.
- Monitor and ensure a Service Improvement Plan ( SIP) is in place to mitigate against risks, and appropriate costings are in place in relation to changes in service required
- Ensure service is delivered within a structured way, enhancing process and delivery, following the ITIL methodology
- Contribute new ideas to help deliver solutions more efficiently to customer, following customer meetings and suggesting where improvements can be made to the Service
Your skills:
- Good understanding of Infrastructure, technology projects, Networking, Cloud, security services
- Strong client facing service delivery management background
- Well organised and able to manage conflicting priorities
- Previous experience of delivering projects in a more structured manner, improving process and delivery
- Strong influencing, negotiation and decision making skills
- Self-motivated and able to adapt to a changing environment
- Proven track record in making sure that an efficient service delivered matches expected customer expectations
- Solid understanding of service management principles
- ITIL certification is desirable
Desirable:
- Previous experience in Project Service Delivery and Operations within large. complex environments
Release Manager / Service Manager - Amsterdam
Services advertised by Gold Group are those of an Agency and/or an Employment Business.
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