Senior IT Engineer

3rd Line Engineer, £27,000 - £32,000

Do you have experience working at a 3rd line engineer level, dealing with a range of support queries? Do you want to utilise your experience with Virtualisation including VLANs and Hyper-V? If you do then keep reading.

We are looking to recruit a 3rd line engineer to join a large IT support organisation in the South of the UK. You will join a team of experienced IT engineers providing remote and telephone support for a variety of businesses. The role will provide 3rd line telephone and remote support to external and internal users.

The role:

• Provide 1st line support to customers for Data, Telephony, and IT Services.
• Offering remote support or via the telephone dealing with 3rd line support issues and escalations.
• Assist 2nd line support engineers with tickets they cannot resolve, escalating where need be.
• Provide cover for the telephones should all first and second line staff be on other calls.
• Support all internal staff with IT issues.

Skills Required:

• At least three years' experience in an IT support role.
• Managed Service Provider experience
• Experience with VLANs, Hyper V, VM Ware and other virtual technologies.
• Experience in Windows Server & Desktop OS, Exchange, Office 365 and other standard Microsoft packages.
• Experience in networking (firewalls, routers, switches, VPN, wireless).
• Experience with Cisco firewalls and switches.
• Experience with Mac OS X, Linux & Android.
• Office 365
• Azure / AWS
• Windows Server Backup
• Experience with SQL, VOIP, SANS.

This is a great opportunity to join a leading organisation and be part of a large team of expert IT professionals.

Services advertised by Gold Group are those of an Agency and/or an Employment Business.
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