Service Administrator - Life Sciences

Service Administrator - Frankfurt, Germany - Life Sciences

Are you an organised and detail-oriented professional looking for an opportunity to support a dynamic service team?

A leading innovator in scientific instrumentation is seeking a Service Administrator to join its team near Frankfurt. This is a fantastic opportunity to be part of a global company that empowers groundbreaking research in areas such as environmental science, biotechnology, and medical advancements.

• Work for a company at the forefront of modern research technology.
• Be a key player in ensuring high-quality service and customer satisfaction.
• Engage with a collaborative, international team that values precision and efficiency.

As the Service Administrator, you will serve as the primary point of contact for the service department, ensuring smooth operations and excellent customer support. Your responsibilities will include:

• Service & Repair Coordination - Process repair orders, manage cost estimates, and maintain service status reports.
• Customer Interaction - Handle incoming customer requests, provide updates on orders, and assist with quotations.
• Logistics & Documentation - Prepare shipping and customs paperwork in compliance with regulations.
• Database Management - Maintain accurate customer records in CRM and ERP systems.
• Team Support - Collaborate with sales and marketing teams, assist colleagues during high-volume periods, and support continuous improvement initiatives.

• Education: Associate degree or equivalent ("kaufmännische Ausbildung" or similar).
• Experience: At least 3 years in an office environment with a strong background in administrative support.
• Technical Skills: Proficiency in MS Office (especially Word and Excel) and familiarity with office equipment. CRM experience (Salesforce preferred) is a plus.
• Languages: Fluency in German (spoken and written) with a good command of English.
• Key Traits: Highly organised, detail-oriented, proactive, and able to manage multiple tasks efficiently.

• Join an international company with a mission to support cutting-edge scientific research.
• Work in a collaborative and supportive team environment.
• Competitive compensation and benefits package.

If you are a highly motivated professional with a passion for administrative excellence and customer service, we'd love to hear from you. Apply today and be part of a team that makes a global impact!

Services advertised by Gold Group are those of an Agency and/or an Employment Business.
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