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Service Desk Analyst

Location: Guildford Salary: £20000 - £27000 per annum
Sector: IT & Telecoms Type: Permanent
Contact: Nick Walmisley Job Published: 10 days ago

If you are passionate about IT, and have a base understanding of the requirements within IT Support then this role could be for you. This role is great for someone with an interest in developing a career in IT including with certifications and qualifications. It will require someone to work on a shift pattern that will include some night shifts.

The role:

  • Pro-active monitoring of systems/service status & equipment in harmony and conjunction with Service Desk technologies
  • Receive, own, assess and direct first-level and second level customer queries for Service Operations across the entire install base
  • Manage, prioritise and respond promptly and effectively to assigned Incidents, demonstrating & performing effective Incident Management disciplines
  • Deliver support via phone, email or remotely using VPN
  • Leverage other divisions in the company to accelerate solutions to issues
  • Support production of customer reports with all relevant information

Skills Required:

Mandatory skills:

  • Strong customer focus
  • Excellent verbal and written communications skills
  • Solid analytical capabilities
  • Ability to work as a member of a dynamic team as well as work alone
  • Capable of working 24*7 shift pattern (includes 12hr shifts)
  • Full driving license/or living close to the office - due to working shift pattern


  • Operating Systems (Microsoft Windows)
  • Technology (e.g. EMC, Cisco, Dell, HP, NetApp)
  • Network
  • Security (CyberArk / ForcePoint / Watchguard)
  • Proven ability in using Microsoft Word / Excel / PowerPoint

If this seems like a role you will be interested then apply today, as this is a great role to progress a position within IT.

Services advertised by Gold Group are those of an Agency and/or an Employment Business.
We will contact you within the next 14 days if you are selected for interview. Privacy Policy. Equal Opportunity and Diversity Policy.

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