Service Desk Analyst

If you are passionate about IT, and have a base understanding of the requirements within IT Support then this role could be for you. This role is great for someone with an interest in developing a career in IT including with certifications and qualifications. It will require someone to work on a shift pattern that will include some night shifts.

The role:

• Pro-active monitoring of systems/service status & equipment in harmony and conjunction with Service Desk technologies
• Receive, own, assess and direct first-level and second level customer queries for Service Operations across the entire install base
• Manage, prioritise and respond promptly and effectively to assigned Incidents, demonstrating & performing effective Incident Management disciplines
• Deliver support via phone, email or remotely using VPN
• Leverage other divisions in the company to accelerate solutions to issues
• Support production of customer reports with all relevant information

Skills Required:

Mandatory skills:

• Strong customer focus
• Excellent verbal and written communications skills
• Solid analytical capabilities
• Ability to work as a member of a dynamic team as well as work alone
• Capable of working 24*7 shift pattern (includes 12hr shifts)
• Full driving license/or living close to the office - due to working shift pattern

Desirable

• Operating Systems (Microsoft Windows)
• Technology (e.g. EMC, Cisco, Dell, HP, NetApp)
• Network
• Security (CyberArk / ForcePoint / Watchguard)
• Proven ability in using Microsoft Word / Excel / PowerPoint

If this seems like a role you will be interested then apply today, as this is a great role to progress a position within IT.

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