Service Engineer/Customer Support Engineer

Service Engineer / Customer Support Engineer - On-Site in Paris, France

Are you a hands-on, technically skilled professional with a passion for laboratory instruments and customer success? Do you thrive in a fast-paced environment where your expertise directly supports scientific innovation?

We are looking for a Service Engineer / Customer Support Engineer to join a leading partner in providing high-value laboratory equipment services at one of our major pharmaceutical client sites in Paris.

This role is focused on delivering a comprehensive on-site instrument support service, covering maintenance, qualification, diagnostics, training, and technical consultation across a range of cutting-edge laboratory instruments.

What You'll Do:
As a key member of the on-site technical team, you will:

• Plan and manage your activity to ensure timely interventions, providing clear visibility to management and clients.
• Maintain, troubleshoot, and qualify laboratory instruments in strict compliance with quality and safety standards.
• Execute software and hardware updates, as well as preventive and corrective maintenance protocols.
• Optimize spare parts management and maintain meticulous records of all interventions.
• Deliver technical training to colleagues and client staff, sharing your expertise on multi-brand laboratory instruments.
• Act as a trusted technical advisor, proposing equipment, consumables, and service improvements to enhance client operations.

Your Profile:

• Degree in Chemistry, Biology, Physics, Electronics, or equivalent (Bac+2 to Bac+5).
• Experience with laboratory instruments such as HPLC/UPLC, GC, centrifuges, dissolution systems, temperature & humidity measurement devices.
• Hands-on experience in maintenance, diagnostics, and calibration of laboratory instruments.
• Comfortable with digital tools (Word, Excel, PowerPoint, Internet, etc.).
• Strong organization, autonomy, and attention to detail.
• Excellent interpersonal skills with a professional level of English & French.
• Team player with a passion for training, problem-solving, and continuous improvement.

Why This Role Is Exciting:

• Work directly on-site with one of the leading pharmaceutical companies, supporting mission-critical laboratory operations.
• Exposure to a broad range of laboratory technologies and the chance to expand your technical expertise.
• Make a tangible impact by ensuring the highest standards of instrument performance and client satisfaction.
• Collaborate in a dynamic, technically driven environment that values initiative, innovation, and continuous learning.

If you are motivated by hands-on technical challenges, enjoy providing world-class service, and want to grow in your expertise with sophisticated laboratory instruments, this is your opportunity to join a high-impact team in Paris.

Apply today and bring your technical expertise to the forefront of pharmaceutical innovation!

Services advertised by Gold Group are those of an Agency and/or an Employment Business.
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