1st Line IT Support / Service Desk Advisor

1st Line IT Support / Service Desk Advisor

I am recruiting for an IT Support / Service Desk Advisor - REMOTE WORKING who can speak both fluent Spanish/ English or French/English.

This role is supporting my clients Spanish/French speaking customers across IT related issues.

THIS IS A REMOTE WORKING ROLE WITH OCCASIONAL TRAVEL TO THE BERKSHIRE AREA, ADHERING TO COVID19 SOCIAL DISTANCING

Some of the main duties of the 1st Line IT Support / Service Desk Advisor will include:

• Providing technical support, responding to incident and service requests from customers by telephone, email and monitoring system alerts.
• Take ownership of technical issues and see Incidents through to successful resolution
• Excellent troubleshooting and fault-finding skills
• Good customer service skills
• Good telephone manner, typing and grammar
• Communicate with customers as required - keeping them informed of incident progress, notifying them of impending changes or agreed outages
• Perform vendor and management escalation of customer issues in a timely and appropriate fashion
• Good knowledge of supporting MS Office applications
• Ability to work independently, flexibly and with initiative.

In order to be the successful 1st Line IT Support / Service Desk Advisor and have a chance to gain such an exciting opportunity you will ideally need to have the following skills:

• Fluent in Spanish & English or French & English is essential
• Experience supporting MS Windows
• Experience supporting MS Office
• MS Windows Server - Active Directory
• MS Exchange
• Group Policy
• Supporting MS Office 365
• LAN / WAN
• Backup Software
• Anti-Virus/Firewalls

Services advertised by Gold Group are those of an Agency and/or an Employment Business.
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