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1st Line IT Support / Service Desk Advisor

Location: Bracknell Salary: £25000 - £30000 per annum
Sector: IT & Telecoms, Client Delivery, Technology Type: Permanent
Contact: Nick Taylor Job Published: 18 days ago

1st Line IT Support / Service Desk Advisor

I am recruiting for an IT Support / Service Desk Advisor - REMOTE WORKING who can speak both fluent Spanish/ English or French/English.

This role is supporting my clients Spanish/French speaking customers across IT related issues.

THIS IS A REMOTE WORKING ROLE WITH OCCASIONAL TRAVEL TO THE BERKSHIRE AREA, ADHERING TO COVID19 SOCIAL DISTANCING

Some of the main duties of the 1st Line IT Support / Service Desk Advisor will include:

  • Providing technical support, responding to incident and service requests from customers by telephone, email and monitoring system alerts.
  • Take ownership of technical issues and see Incidents through to successful resolution
  • Excellent troubleshooting and fault-finding skills
  • Good customer service skills
  • Good telephone manner, typing and grammar
  • Communicate with customers as required - keeping them informed of incident progress, notifying them of impending changes or agreed outages
  • Perform vendor and management escalation of customer issues in a timely and appropriate fashion
  • Good knowledge of supporting MS Office applications
  • Ability to work independently, flexibly and with initiative.

In order to be the successful 1st Line IT Support / Service Desk Advisor and have a chance to gain such an exciting opportunity you will ideally need to have the following skills:

  • Fluent in Spanish & English or French & English is essential
  • Experience supporting MS Windows
  • Experience supporting MS Office
  • MS Windows Server - Active Directory
  • MS Exchange
  • Group Policy
  • Supporting MS Office 365
  • LAN / WAN
  • Backup Software
  • Anti-Virus/Firewalls

Services advertised by Gold Group are those of an Agency and/or an Employment Business.
We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website.

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