2nd Line Engineer

Do you have experience working with a variety of business' offering support? Do you have 2nd line engineer experience working with telecoms and IT? If you do then I have a role for you. I am working with a large IT Support business in the South East that have a role open for someone to join and utilise their skills in dealing with LAN faults and hosted telephone systems.

The role:

• To provide 2nd line support to customers including support to customers with physical and hosted telephone systems.
• Dealing with escalated queries from the 1st Line staff

• Provide training to other support staff when required.
• To understand and confidently investigate faults in relation to Broadband installs and telephony set up.
• Respond to queries in the agreed time scales
• To diagnose, log, action and follow through to resolution all faults, including escalations whilst keeping the customer informed of progress.
• Actively contribute to and promote the use of best practice and continual service improvement within the team.
• Contributing to the success of the Service Operations department and the Company.

The successful applicant will have:

• Experience with Mac OS X, Linux & Android.
• Knowledge of LAN / WLAN
• Knowledge of PBX would be beneficial
• A demonstrable ability to follow process and build a reassuring rapport with customers.
• Cloud knowledge
• Windows Server Backup, Veeam, Symantec, Attix or StorageCraft.
• Experience with Cisco firewalls and switches.
• Experience with SQL, VOIP, SANS
• Customer service focused with an excellent telephone manner.

This is a good opportunity for an experienced 2nd Line Engineer to join a large IT Support organisation, to work with the best IT professionals.

Services advertised by Gold Group are those of an Agency and/or an Employment Business.
We will contact you within the next 14 days if you are selected for interview. Privacy Policy. Equal Opportunity and Diversity Policy.