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2nd Line Support

Location: Pringy, Rhône-Alpes Salary: £30000 - £35000 per annum + + Benefits
Sector: IT & Telecoms Specialism:
Type: Permanent Contact: Gautam Raval

2nd Line Desktop Engineer

Pringy, France

2nd Line Desktop Engineer needed for a leading managed services provider organisation who are looking to employ an experienced 2nd Line Desktop Engineer for a client of theres on-site in Pringy, France who can speak fluent French along with excellent English speaking skills.

The successful 2nd Line Desktop Engineer will want to work for this client not just because it's a great opportunity but also because they will give you a wealth of benefits including:

  • Salary: €30,000 - €35,000 per annum
  • 22 days holiday + Irish bank holidays
  • 10% bonus on salary

Some of the main duties of the 2nd Line Desktop Engineer will include:

  • Provide high-level customer care and build relationships with customers
  • Take support requests (1st, 2nd) and log them in the CRM system
  • Troubleshoot and resolve more complex issues from all escalations
  • Accurately communicate the effectiveness of equipment and software relative to the technology strategy.
  • Utilise the ticket logging system with accurate note logging and technical troubleshooting
  • Help peers with technical issues where required
  • Liaising with 3rd party software vendors
  • Work toward achieving team and company KPIs
  • Determine root causes and implement short/ long term fixes where appropriate

In order to be the successful 2nd Line Desktop Engineer and have a chance to gain such an exciting opportunity you will ideally need to have most of the following:

  • Fluent French Speaking, with excellent English
  • Service-Now & ITIL (Incident & Request Management, Asset Management, KB usage)
  • Support of Windows 7-10 environments
  • Support of Office 365 applications
  • Laptop/Desktop SCCM Imaging
  • Laptop/Desktop configuration & troubleshooting
  • MS Surface Hub, Lenovo ThinkSmart, Polycom VOIP phone configuration
  • Audio/Video conferencing support, Skype for Business
  • ADSP user & computer management
  • Software rollouts & project management
  • OKTA Admin
  • Symantec VIP Access/Cisco AnyConnect VPN client
  • iPhone/iPad setup
  • MobileIron MDM administration
  • Box Sync/Box Drive installs & troubleshooting
  • Network printer basic troubleshooting
  • "Follow me Print" support
  • Bomgar Remote Desktop Support client

This really is a fantastic opportunity for a 2nd Line Desktop Engineer to progress their career. If you are interested please apply as soon as possible as this position will be filled quickly so don't miss out!

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We will contact you within the next 14 days if you are selected for interview. Privacy Policy. Equal Opportunity and Diversity Policy.

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