| Location: West Sussex | Salary: £25000 - £30000 per annum |
| Sector: Pharmaceuticals, Client Delivery, Medical Devices, Engineering | Specialism: |
| Type: Permanent | Contact: Beth Currid |
Customer Support Channel Co-ordinator
West Sussex
£25,000 - £30,000 plus a 5% bonus
Brief
We are seeking a Customer Support Channel Co-ordinator to join a world-renowned organisation who develop and manufacture oncology products. Customer Support Channel Co-ordinators are responsible for supporting customers, business units and distributors with their product issues. It is vital that all product issues are reviewed in a professional and timely manner so you must be highly flexible and a self-starter. You will provide efficient processing and routing of inbound customer support demands to the right teams for action.
It is desirable for the successful candidate to have a keen interest in learning new skills, developing professionally and being a Customer Support Channel Co-ordinator. If you have previous commercial experience as a Customer Support Channel Co-ordinator that would be a plus!
It is important that you are fluent in English and at least one other European Language (German, Spanish or Italian).
Role Responsibilities
Some of the main duties of the Customer Support Channel Co-ordinator will include:
Recording all support activities in an appropriate call logging system and ensuring customer cases are dealt with efficiently and with minimum delay
Managing customer support enquiries through to closure and communicating directly with customers, in accordance with company process and procedures
Managing product recall activities, including liaising with customers and processing their questions or replies accordingly
Following quality, regulatory and safety policies at all times
What experience you need to be the successful Customer Support Channel Co-ordinator:
Excellent, confident communication skills in English plus a second European language, written and oral
Strong customer service skills
Always demonstrate best practice to ensure a satisfactory outcome for customers
Competent IT application knowledge (Outlook, MS Office, CRM system)
This really is a fantastic opportunity for a Customer Support Channel Co-ordinator to progress their career. If you are interested, please apply as soon as possible as this position will be filled quickly so don't miss out!
Services advertised by Gold Group are those of an Agency and/or an Employment Business.
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