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Customer Support Channel Coordinator

Location: West Sussex, England Salary: £25000 - £30000 per annum
Sector: Pharmaceuticals, Client Delivery, Medical Devices, Engineering Type: Permanent
Contact: Beth Currid Job Published: 16 days ago

Customer Support Channel Co-ordinator

West Sussex

£25,000 - £30,000 plus a 5% bonus

Brief

We are seeking a Customer Support Channel Co-ordinator to join a world-renowned organisation who develop and manufacture oncology products. Customer Support Channel Co-ordinators are responsible for supporting customers, business units and distributors with their product issues. It is vital that all product issues are reviewed in a professional and timely manner so you must be highly flexible and a self-starter. You will provide efficient processing and routing of inbound customer support demands to the right teams for action.

It is desirable for the successful candidate to have a keen interest in learning new skills, developing professionally and being a Customer Support Channel Co-ordinator. If you have previous commercial experience as a Customer Support Channel Co-ordinator that would be a plus!

It is important that you are fluent in English and at least one other European Language (German, Spanish or Italian).

Role Responsibilities

Some of the main duties of the Customer Support Channel Co-ordinator will include:

  • Recording all support activities in an appropriate call logging system and ensuring customer cases are dealt with efficiently and with minimum delay

  • Managing customer support enquiries through to closure and communicating directly with customers, in accordance with company process and procedures

  • Managing product recall activities, including liaising with customers and processing their questions or replies accordingly

  • Following quality, regulatory and safety policies at all times

What experience you need to be the successful Customer Support Channel Co-ordinator:

  • Excellent, confident communication skills in English plus a second European language, written and oral

  • Strong customer service skills

  • Always demonstrate best practice to ensure a satisfactory outcome for customers

  • Competent IT application knowledge (Outlook, MS Office, CRM system)

This really is a fantastic opportunity for a Customer Support Channel Co-ordinator to progress their career. If you are interested, please apply as soon as possible as this position will be filled quickly so don't miss out!

Services advertised by Gold Group are those of an Agency and/or an Employment Business.
We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website.

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