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IT Business Partner

Location: Birmingham Salary: £55000 - £70000.00 per annum
Sector: IT & Telecoms, Engineering, Technology Specialism:
Type: Permanent Contact: Zoe Warrington

IT Business Partner

Permanent position

Hybrid Working

Location - Birmingham

Salary £55,000 - £70,000 + Benefits, company car/allowance.

A new opportunity has arisen for an IT Business Partner to join a leading construction and energy organisation. The IT Business Partner is responsible for the IT account management and the IT Demand of the Business divisions, focused on developing customer relationships, driving change in technology services ensuring alignment to both business and IT strategies.

The Business Partner is key to gaining customer satisfaction and pivotal in initiating changes in IT service to meet the needs of the business. In this role you will be the voice of IT to the business and the voice of the business to IT. The individual will establish strong business partnerships between the business and the IT team including subject matter experts.

What the role entails for the IT Business Partner:

Account Management

  • Develop and maintain strong relationships with external clients and senior business stakeholders.
  • Promote IT's capabilities, challenges and strategies to the business.
  • Initiate business sponsored IT change projects to deliver what the business needs from IT and support the PMO by unblocking obstacles and driving projects.
  • Act as the senior point of escalation for major IT issues for business customers.
  • Monitor the level of customer satisfaction, learn lessons whenever possible, and focus on continuous improvement of IT service delivery for the business area.
  • Build a trusting partnership with the business through consistent reliable delivery and ability to influence and get the job done.

Business Engagement

  • Promote the reduction in complexity and maintain a strategy perspective from an IT and business point of view.
  • Consult with the business to understand the business plans, operational objectives and market forces driving business change.
  • Translate existing core enterprise technology capabilities and solutions available from IT to the business services to reduce distinct solutions for individual contracts.
  • Identify IT projects with the business, work with Enterprise Architects to develop a strategic technology roadmap, gain business sponsorship and initiate IT projects via the governance process.

Demand and Prioritisation

  • Understand the priorities for the business area and ensure that these are understood by the wider IT team.
  • Work with the IT Service Delivery Manager to identify any gaps in the IT support model for the business area and ensure these are monitored and closed through effective Service Improvement Plans.
  • Work with the PMO to prioritise projects and IT workloads.
  • Communicate the IT work schedule and manage expectations in the business, communicate progress updates, assist with resolving hurdles and gain business decisions.
  • Be accountable for the Shaping phase of the governance process (Brief and business case, etc.)

What experience you need to be the successful applicant:

  • Bachelor or Master degree in an administration or IT discipline, or equivalent through experience.
  • MRI Maintain technical IT experience.
  • Project management - recognised methodology, preferably PRINCE2 and/or MSP Practitioner / Agile.
  • Previous demonstrable experience in successfully dealing with senior stakeholders up to Board level.
  • Experience of producing reports for senior stakeholders.
  • Experience in managing challenging and complex client & supplier engagement.
  • Demonstrable experience in delivering large scale IT projects.
  • Experience in dealing with complex negotiations with suppliers.
  • Must be a strategic thinker, good relationship building skills, self-starter, good business analysis skills, understanding of broad set of IT terms and technologies.
  • Significant experience in understanding the delivery and management of an IT business.
  • Leadership experience in managing multiple, large, cross-functional teams or projects, and influencing senior level management and key stakeholders.
  • Experience of responding and contributing to IT bids.
  • Ideally technical IT experience in multiple disciplines such as CAFM, Building Maintenance and Data systems.
  • Ability to quickly grasp understanding of businesses and be able to identify business drivers for success, process and approaches to business models.
  • Able to persuade and influence senior decision makers.
  • Proficient in project management (methods), progress reporting, project management.


  • annual leave (+ public holidays)
  • Hybrid Working
  • Life Cover equivalent to 3 times annual salary
  • Company car or car allowance
  • Employee discount shopping schemes on major brands and retailers
  • Gym membership discounts
  • Cycle to work scheme
  • 24/7 Employee Assistance Program and access to mental wellbeing app

This really is a fantastic opportunity for IT Business Partner If you are interested, please apply as soon as possible as this position will be filled quickly so don't miss out!

Services advertised by Gold Group are those of an Agency and/or an Employment Business.
We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website.

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