IT Support Technician

IT Support Technician

Webley

Competitive Salary + benefits & company car for travel

Key Words: IT Support, Helpdesk, 1st/2nd Line, 2nd/3rd Line, Office365, desktop support, remote support, laptop, printer, mobile.

Brief

IT Support Technician needed for a leading defence & security organisation based in the Wembley area who are looking to employ an experienced and well-rounded IT Support Technician that takes pride in their work.

The successful IT Support Technician would desirably be educated to degree level, or equivalent professional/vocational qualification. We are seeking a an experienced professional with good customer service experience and sound knowledge of Office 365, hardware troubleshooting and technical support.

Due to the nature of the client's work, this role is only available to sole British nationals who are eligible for UK SC Clearance and above.

Hybrid working is available with this role, with a mix of 3 days onsite/2 days remote where possible. In addition, candidates should possess a full clean UK driving license as travel to other sites in the South of England will be expected (a rental vehicle will be provided for trips to other site locations).

What the role of the IT Support Technician entails:

Some of the main duties of the IT Support Technician will include:

• Monitoring and taking ownership of tickets queues in the call logging system for:
• Hardware including PC's, laptops, printers, and mobile devices
• Software including but not limited to, Microsoft Office Suite, Desktop OS, SCCM.
• Day-to-day running
• Investigation of issues
• Monitoring and updating the IT service desk system; prioritizing and following-up calls and ensuring that users are supported in a timely and effective manner
• Supporting other team members to resolve issues and training junior staff
• Troubleshooting: diagnosing and testing issues raised concerning all hardware and software and escalating calls to appropriate individuals
• Using existing SCCM platform to deliver and update all applications
• Produce and maintain concise documentation on systems and procedures for the benefit of the IT team.
• This role covers support requirements for both the Restricted and Secret networks.
• Deliver 1st / 2nd Line Support to the business and infrastructure across multiple sites, providing escalation, where required, to senior team members.
• Resolving service desk issues by communicating with end-users to ensure that requests are closed in a timely fashion in line with the IT SLA.
• Provide technical and functional support on standard applications and software and support for all products/ equipment on the current approved list.
• Installing authorised software to laptops and desktops.
• Supporting devices and users on a Windows network comprising of Windows PCs and laptops, Active Directory, and Exchange.
• Deploy PCs and devices to users and provide maintenance when required to ensure continuity of day-to-day business.

What experience you need to be the successful IT Support Technician:

• Windows Client OS's & Applications (Win 7 - Win 10 / Office etc.)
• Basic Active Directory administration
• Basic MS Exchange 2010 - 2016 administration
• Desktop and Laptop hardware
• Asset Management
• Windows Server Technology (2008R2 - 2016)
• Low-level network infrastructure
• MS System Centre Configuration Manager
• Degree education in a relevant IT area or qualified by experience in a similar IT role
• ITIL Foundation or any IT related accreditations would be desirable
• Ability to obtain and maintain SC/DV level security clearance

This really is a fantastic opportunity for a IT Support Technician to progress their career. If you are interested please apply as soon as possible as this position will be filled quickly so don't miss out!

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