IT Support Technician

Location: Cambridge, Cambridgeshire Salary: Negotiable
Sector: Client Delivery, Engineering, Defence Specialism:
Type: Permanent Contact: Aaron Stone

IT Support Technician


IT Support Technician needed for a multinational defence and electronics organisation based in Cambridgeshire who are looking to employ an experienced IT Support Technician with an in-depth knowledge of network and PC hardware, networking principals, including TCP/IPC, and hands-on hardware troubleshooting experience.

What the role entails:

Some of the main duties of the IT Support Technician will include:

Strategy & Planning

  • Assist in capacity planning for meeting future desktop hardware needs.
  • Accurately document instances of hardware failure, repair, installation, and removal.
  • Support development and implementation of new computer projects and new hardware installations.
  • Maintain up-to-date knowledge of hardware and equipment contracts and supervise contract-based installations

Acquisition & Deployment

  • Oversee installation, configuration, maintenance, and troubleshooting of end user workstation hardware, software, and peripheral devices.
  • Define technical specifications for purchase of PCs, networking hardware and related products.

Operational Management

  • Work with end users to deliver required PC service levels.
  • Liaise with, and provide training and support to, end users and staff on computer operations and other issues
  • Install, configure, test, maintain, monitor, and troubleshoot end user workstation hardware, networked peripheral devices, and networking hardware products.
  • Where required, install, configure, test, maintain, monitor, and troubleshoot associated end user workstation software and networking software products.
  • Perform on-site analysis, diagnosis, and resolution of complex PC problems for a variety of end users, and recommend and implement corrective hardware solutions, including off-site repair as needed.
  • Receive and respond to incoming calls, and/or e-mails, Service Desk Tickets regarding PC and/or hardware problems.
  • Maintain inventory of all IT Assets.
  • Monitor and test PC performance and provide PC performance statistics and reports.
  • Construct, install, and test customized configurations based on various platforms and operating systems.
  • If necessary, liaise with third-party support and PC equipment vendors.
  • Ensure that Client-side Endpoint protection is active and applied to all workstations at all times.
  • Ensure that Client-side patching is active and up to date across all workstations at all times.

What you need to be the successful IT Support Technician:

In order to be the successful IT Support Technician and have a chance to gain such an exciting opportunity you will ideally need to have the following:

  • Good technical knowledge of network and PC hardware.
  • Hands-on hardware troubleshooting experience.
  • Experience with Microsoft Office 2013/2016
  • Good understanding of Microsoft computer Operating Systems
  • Good understanding of networking principals, including TCP/IP.
  • Working technical knowledge of current network protocols, & operating systems.
  • Ability to operate tools, components, and peripheral accessories.
  • Able to read and understand technical manuals, procedural documentation, and OEM guides.
  • Ability to conduct research into PC issues and products as required.
  • Must be eligible for Security Clearance

This really is a fantastic opportunity for a IT Support Technician to progress their career. If you are interested please apply as soon as possible as this position will be filled quickly so don't miss out!

This advert was posted by Gold Group - one of the UK's leading niche recruitment consultancies. We span a variety of specialist industries and are the recruitment company to help you find your next career opportunity. We pride ourselves on our commitment to candidates and stick to our ethos of finding the right role for the right person. Visit our website or get in touch today to discuss this role, find out what else we've got or just for a chat about the state of your industry. Services advertised by Gold Group are those of an Agency and/or an Employment Business. Please be aware that we receive a high volume of applications for every role advertised and regularly receive applications from candidates who exceed the job credentials. We will only contact you within the next 14 days if you are selected for interview. A copy of our privacy policy can be found here: Gold Group is an equal opportunity & diversity employer. A copy of our equal opportunity & diversity policy can be found here:

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