Connecting...

Banner Default Image

Service Desk Engineer

Location: Worthing, West Sussex, England Salary: £18000 - £22000 per annum
Sector: IT & Telecoms Type: Permanent
Contact: Nick Walmisley Job Published: 12 days ago

1st Line Support - £18,000 - £22,000

If you want to progress a career within IT and telecoms then look no further, as I am working on a 1st Line Support role with my well-respected client in Sussex. In this role you will, provide 1st line support to customers for a range of queries including IT services and telephony. This role is ideal for someone with good customer service skills as you will be the first point of contact.

Principle Duties/Responsibilities

  • To provide 1st line support to customers for Telephony, Data and IT Services.
  • To understand and confidently investigate LAN faults in relation to DSL Broadband installs, telephony and IT set up.
  • Answer the phone within the agreed target time and as a minimum, to meet any agreed personal call targets.
  • To diagnose, log, action and follow through to resolution all faults, including escalations whilst keeping the customer informed of progress.
  • Be able to identify when a fault cannot be fixed remotely and route straight into Field Engineering Co-ordinator for booking.
  • To update your line manager on any outstanding faults or that have breached their SLT, in a timely manner.
  • To adhere and contribute to the company's quality system and processes, and their maintenance.
  • Actively contribute to and promote the use of best practice and continual service improvement within the team.

Skills:

  • 1st line / Service Desk Support Experience
  • Strong customer service ability
  • Good interest in IT
  • Enthusiastic to learn

This role is perfect for someone looking to grow their IT career in a fast paced environment where you will learn from a range of experienced professionals.

Services advertised by Gold Group are those of an Agency and/or an Employment Business.
We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website.

Similar Jobs

Second line service desk engineer

Leeds, Leeds, England Up to £30000 per annum

2nd Line Service Desk or Second Line Service Desk EngineerLeedsSecond Line Service Desk Engineer or 2nd Line Service Desk Engineer needed for a small MSP based in Leeds who are looking to employ and experienced and well rounded second line service desk engineer that ...

Apply

2nd Line Engineer

Darlington, Darlington, England £23000 - £28000 per annum

2nd Line Engineer£23,000 - £28,000If you have experience working within a service desk, resolving escalated queries then this role could be for you. I am looking for 2nd line engineers to join a busy MSP client of mine to deal with the queries passed on via 1st line ...

Apply

Cloud Engineer

Worcestershire, England Negotiable

Job Title: Cloud Engineer Location: Remote + Hybrid WorkingSalary: £+ Package Key Skills: Cloud, AWS, Azure, Python, Agile, DevOps, Configuration, Terraform, InfrastructureAn experienced Cloud Engineer is required to play a key role in huge drive in the adoption of ...

Apply

Cloud Support Engineer

Horsham, West Sussex, England £45000 - £55000 per annum + + Benefits

Cloud Support EngineerHorsham, West Sussex - Flexible working from homeCloud Support Engineer needed for a leading financial services organisation based in Horsham, West Sussex, looking to employ an experienced Cloud Support Engineer with an in-depth knowledge of clo...

Apply

Cloud Test Engineer

Worcester, Worcestershire, England Package

Cloud Test EngineerWorcestershire BriefCloud Test Engineer or Cloud Engineer needed for a multinational defence organisation based in Worcestershire who are looking to employ an experienced and well-rounded Cloud Engineer that takes pride in their work with an in-de...

Apply

Data Centre Engineer

Dublin, Leinster Up to €280 per day

Data Centre Engineer - DublinMy client is recruiting for Data Centre Engineer's in Dublin for a 12 month rolling contractAs a Data Centre Engineer you will already be based / living in the DublinDue to Covid-19 travel restrictions for this role, you must be a Irish o...

Apply

Systems Software Engineer

London, Greater London, England Negotiable

Systems Software Engineer - C, C++ and an expert in one other language such as Python, golang, rust, or Java. Incredible opportunity to join a global software company within a very recognisable brand. Relocation and sponsorship is supported for overseas candidates. ...

Apply

Systems Software Engineer

London, Greater London, England Negotiable

Systems Software Engineer - C, C++ and an expert in one other language such as Python, golang, rust, or Java. Incredible opportunity to join a global software company within a very recognisable brand. Relocation and sponsorship is supported for overseas candidates. ...

Apply
Linkedin_track