Support Team Leader

Support Team Leader

Blackburn

Permanent

Brief

Support Team Leader needed for a well-established Utilities and Construction organisation based in Blackburn who are looking to employ an efficient and well-focused Support Team Leader that has previous experience in a finance background or similar role.

What the role entails:

Some of the main duties of the Support Team Leader will include:

• Oversee a team of admin staff and ensure all processes such as absence, lateness, adherence, appraisals, Personal Development and setting of objectives are followed in line with our processes and procedures
• Manage the Support Team resource to ensure there is adequate cover throughout the day
• Ensure that every team member is contributing equally and complete a review of workloads using monthly generated reports.
• Have a strong focus on managing financial issues to maximise profitability from reactive and scheduled extra works.
• Demonstrate a rapid response to customer billing issues and show a systematic approach to reduction of over 90 days WIP and problem solving.
• Resolve invoicing issues and queries at first level and escalate to the Support Team Manager when required.
• Monitor and review completion of the Compliance Document Tracker, highlighting issues and omissions to the Contract Managers and Support Team Manager
• Liaise with PurchaseCard Team on any issues relating to the issue, use and coding of PCards and associated transactions
• Adhere to operational and contractual procedures and where necessary ensure the smooth implementation and training of any new processes.
• Prioritise delivery of time critical billing requirements to minimise delays in revenue recovery and aged WIP
• Work from weekly finance reports to monitor progress in WIP reduction and where required prioritise the workload of the team.
• Liaise with the Scheduling Team Leader and Support Team Leader in the alternative ROC to ensure standardised procedures are maintained
• Responsible for the delivery of the monthly Overtime Submission for all ROC staff and engineers
• Ensure the Support Team are logging timesheets and chargeable works within the correct systems, accurately capturing and posting attendance detail by the engineers.
• Hold regular team meetings to discuss the Support Team operational functions and issues
• Provide full support and further training to the Support Team and any new starters on an ongoing basis
• Liaise with the Support Team Manager, to discuss the weekly plans taking place, highlighting any business-critical events
• Ensure the smooth running of the local office, take responsibility for the ordering, delivery and expenditure of all office consumables, the general office state and liaise with the building managing agent on any local issues
• Participate in tender and Contract mobilisation processes ensuring effective delivery

What experience you need to be a successful Support Team Leader:

• Background in finance or similar role.
• Demonstrable leadership skills.
• Good IT knowledge and experience covering knowledge of MS Outlook and other MS Office packages including: Word and Excel.

Desirable Experience:

• FM / Property Experience
• Knowledge of other MS Office packages, including PowerPoint, Access, Visio
• Knowledge of Room and Desk Booking systems

This really is a fantastic opportunity for a Support Team Leader to progress their career. If you are interested, please apply as soon as possible as this position will be filled quickly so don't miss out!

Services advertised by Gold Group are those of an Agency and/or an Employment Business.
We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website.