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Techanical Service Manager

Location: Glasgow Salary: Negotiable
Sector: Construction Specialism:
Type: Permanent Contact: Sam Bradding

Job Title: Technical Services Manager

Salary: DOE

Location: Glasgow

Key Skills: HND / HNC / Technical Services / Electrical / Mechanical / PPM / TSM / Facilities Management

Our client is looking for a Technical Services Manager to join our team based at a Healthcare facility in Glasgow on a permanent basis. This is a full-time role working 37.5 hours per week. On offer is a competitive salary, bonus, and benefits package.

Technical Services Manager Description:

Reporting to the Account Manager, the Technical Services Manager (TSM) will lead all technical service delivery, compliance, client relationships, defect management, and additional works within a healthcare facility. This includes coordinating site operations to ensure adherence to company and local procedures, ensuring a standardized approach to our clients service delivery.

Key Responsibilities:

  • Lead, direct, and motivate site team to maximize their potential.
  • Manage service delivery to meet/exceed customer needs.
  • Ensure maintenance (planned & reactive) aligns with budgetary, quality constraints, and agreed service levels.
  • Enhance working relationships with key stakeholders and coordinate service activities across the site.
  • Support the Account Manager in all aspects of contract delivery and growth.
  • Develop staff with mandatory and best practice training.
  • Produce monthly reports demonstrating service compliance and target achievement.
  • Develop effective relationships with business partners, suppliers, and sub-contractors.
  • Achieve required SLA/KPI targets.

Benefits Package:

  • Competitive salary and bonus
  • 25 days annual leave (+ public holidays)
  • Life cover equivalent to 2x annual salary
  • Employee discount schemes on major brands and retailers
  • Gym membership discounts
  • Cycle to work scheme
  • Holiday purchase scheme
  • 2 corporate social responsibility days per year
  • Professional qualifications, collective/individual training, and personalized support programmes
  • Attractive Employee Referral Rewards Scheme
  • 24/7 Employee Assistance Program and access to a mental wellbeing app

Candidate Profile:

  • Ability to develop relationships with key stakeholders, suppliers, sub-contractors, staff, and staff representatives.
  • Proven technical background in electrical, mechanical, or building services, with healthcare environment exposure preferred.
  • Qualified to HNC/HND level in an engineering discipline with a managerial track record.
  • Experience in tendering contracts and selecting sub-contractors and suppliers.
  • Ability to drive KPI and performance improvements.
  • Line management experience of contracted and directly employed staff.
  • Varied experience in delivering FM Projects and Facilities Management.
  • Thorough understanding of contract management principles.
  • Extensive health and safety knowledge.
  • Experience in establishing and maintaining a PPM system.

If you're a dynamic leader with a strong technical background and a passion for delivering exceptional service, apply today to become the next Technical Services Manager and make a difference in healthcare facilities management.

Services advertised by Gold Group are those of an Agency and/or an Employment Business.
We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website.

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