Technical Operations Manager

Technical Operations Manager

(Permanent)

Technical operations Manager needed for a highly reputable utilities and construction organisation. The Technical Operations Manager will ensure that the Hard Services provided are compliant and to the highest quality/standard, with due recognition of client and customer requirements. They will be accountable for the operational delivery for Hard FM Services on Stoke Schools PFI contract across 88 sites with a total contract revenue of circa £10m per annum and an operational team of 30 full-tiime employees. They will be responsible for developing effective relationships and ensuring that pro-active communication is maintained continuously with all internal & external stakeholders.

The specific Job description of the Technical Operations Manager:

For this role in particular the Technical Operations Manager will:

• Ensure all PPM, Reactive, Corrective, Minor works & Lifecycle activity is carried out in line with the agreed contractual KPIs/SLAs.
• Ensure that statutory compliance is proactively managed and continually maintained across the SCC Contract.
• The oversight and management of strategic hard services subcontractors across the SCC contract.
• To oversee the organisation & implementation of technical work programmes and activities with particular emphasis on strategic initiatives.
• To provide technical and specialist advice to clients and internal stake holders enabling informed decisions to be made relating to technical compliance & operational delivery.
• To develop effective customer relationships and act as point of escalation for operational delivery with clients at SCC and project Co.
• Work in accordance with internal commercial & procurement governance ensuring the adoption of internal policies and procedures.
• To apply all appropriate technical assurance, health and safety procedures in all aspects of delivery. Provide advice to the operational team regarding their responsibilities in this area and work collaboratively with technical & QHSE colleagues to complete NCR's.

The required skills of the Technical Operations Manager:

Specifically, the Technical Operations Manager will need:

• Experience of delivering Hard FM services.
• Professional qualification desirable to degree level.
• Previous experience of management, supervision and team leadership.
• A sound understanding of Health and Safety Legislation (SMSTS, IOSH or NEBOSH).
• Confident communicator with excellent customer interaction skills.
• Ability to manage and prioritise workload.
• Administration skills, including use of CAFM system and Microsoft Office applications.
• Full, clean driving license is essential.

What benefits are on offer as the Technical Operations Manager:

On offer is a competitive salary, car or car allowance, bonus and benefits package, which includes;

• Pension Scheme
• Private Medical Insurance
• 25 days annual leave (+ public holidays)
• Life Cover equivalent to 2 times annual salary
• 24/7 Employee Assistance Program and access to mental wellbeing app
• Employee discount shopping schemes on major brands and retailers
• Gym membership discounts
• Cycle to work scheme

This really is a fantastic opportunity for a Technical Operations Manager to progress their career. If you are interested, please apply as soon as possible as this position will be filled quickly so don't miss out!

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