Technical Scheduler

Technical Scheduler

Glasgow

Brief

Technical Scheduler or Scheduler needed for a multinational Utilities organisation based in Glasgow who are looking to employ a well-rounded Technical Scheduler that takes pride in their work and with good customer service experience, a strong understanding of MS Outlook and other Microsoft packages such as PowerPoint, Word and Excel.

What the role entails:

Some of the main duties of the Technical Scheduler will include:

• Schedule PPM and reactive works to the correct skilled engineers, ensuring contractual KPI's are met
• Carry out regular analysis of current PPM regime to identify current trends and patterns to achieve effective delivery of engineering resource
• Carrying out jeopardy management with our engineers and sub-contractors to ensure 95% of all task are completed, if not rescheduled in a timely manner
• Logging and assigning jobs on our CAFM systems Plan-on, and ensuring our clients systems are continuously updated
• Liaising with appropriate parties (both internal and external) to provide necessary updates and supporting documentation when requested
• First point of contact for engineers and Contract Managers regarding scheduling queries
• Ensure CAFM systems are up to date at all times, extracting key information when requested
• Responsible for the 'On Call Rota' ensuring that an engineer is available to cover each engineering discipline for 'out of hours' works
• Running weekly reports for the whole team to ensure visibility of performance of the contract
• Carry out general administrative duties in line with the departmental policies & procedures
• Provide support to the National Customer Service Manager for new starter training and any further training to the Helpdesk team
• Liaise with the National Customer Service Manager, to discuss the daily/weekly plans taking place, highlighting any Business-critical events
• To take reasonable care for the health and safety of him/herself and others who may be affected by their acts and omissions and to co-operate with his/her employer so far as is necessary to enable them to carry out their statutory duty.

What experience you need to be the successful Technical Scheduler:

Essential:

• Customer Service experience, either face to face or in the Call or Contact Centre environment
• Good IT knowledge and experience covering knowledge of MS Outlook and other MS Office packages including: Word and Excel.

Desirable:

• FM / Property Experience, knowledge of other MS Office packages, including PowerPoint, Access, Visio
• Knowledge of all current CSC operating systems, knowledge of Room and Desk Booking systems,

This really is a fantastic opportunity for a Technical Scheduler to progress their career. If you are interested, please apply as soon as possible as this position will be filled quickly so don't miss out!

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