| Location: Huntingdon | Salary: Package |
| Sector: IT & Telecoms, Client Delivery, Defence, Electronics, Engineering, Space, Life Sciences, Technology, Safety, Human Factors | Specialism: |
| Type: Permanent | Contact: Jeremy Farley |
Job Title: IT Service Delivery Manager
Location: Huntingdon
Salary: £DOE + Package
Key Skills: IT Service, Delivery Manager, Service Line Manager, ITIL, Scrum, Operations, Service Level Agreements, Operations Management, Stakeholder Management, KPIs
An experienced IT Service Delivery Manager is required to play a key role in acting as a focal point and co-ordinator for service development activity, through the management of delivery teams and as a controller of technology assets used in the delivery of service. This is both a customer and internal facing role with responsibility for the day-to-day technical operation of a given service, reporting directly to an operations manager who holds overall accountability.
Working from site, this is a truly fantastic opportunity for the right person. If this sounds like an opportunity for you, please read on!
The Role:
So, what will you be doing as an IT Service Delivery Manager?
- Ensure allocated service lines are compliant, delivered effectively and meet the expectations of the business and its customers
- Provide overall co-ordination of technology components of an allocated service line, to ensure that operations can be maintained
- Provide service and technical knowledge expertise for the allocated service lines and take ownership for keeping technical knowledge up to data and relevant.
- Act as a single point of contact for service lines, its quality, availability and performance.
- Responsible for ensuring that adequate service capability exists to deliver the allocated service lines
- Responsible for ensuring that the output of the allocated service line supports Internal and external customer Service Level Agreements and Key Performance Indicators.
What are we looking for in our next IT Service Delivery Manager?
- Hold current & active UK DV Clearance
- Have experience of working in an Information Technology domain
- Have experience in Technical Operations Management across, complex, managed service propositions
- Degree educated in Information Technology or equivalent experience
- Have working knowledge of or qualification in ITIL v4 and SCRUM methodologies
- Have experience of driving operational excellence across existing delivery team
My client is keen to get this position filled ASAP, so if you feel you have the skills and desire to provide passion and drive as the next IT Service Delivery Manager, this is the opportunity for you!
So, if you are interested in joining a well-established, renowned, globally recognised organisation working with experts in their field as the next IT Service Delivery Manager, hit that apply button now!
**PLEASE NOTE***
Current UK DV Clearance is required to be considered for this vacancy
Services advertised by Gold Group are those of an Agency and/or an Employment Business.
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