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IT Service Desk Team Leader

Location: Hove Salary: £33000.00 - £38000.00 per annum
Sector: IT & Telecoms Specialism:
Type: Permanent Contact: Jamie Scaramanga

Job Title: IT Service Desk Team Leader

Location: Hove

Salary: £33,000 -£38,000 - We are booking interviews next week! Please call or email for a slot

Must hold a full UK driving licence


Key Skills: Cloud Solutions (Microsoft Office 365, Azure) Storage Solutions (NAS, SharePoint) Virtualisation Technologies (VMWare, Hyper-V) network technologies (Firewall, Switches, Routers, Wi-Fi)

My client is seeking an experienced and enthusiastic individual to join their expanding service desk team in Hove. The successful candidate will become a crucial member of their service desk, with opportunities for career advancement.

About Us:

My client, an established IT provider since 2001, serves a diverse range of local and international clients in a dynamic, ever-evolving environment. They are looking for an experienced and enthusiastic individual to join their expanding service desk team in Hove. The successful candidate will play a crucial role on their service desk and will have opportunities for career advancement.

The Role:

So, what will you be doing as a IT Service Desk Team Leader?

  • Manage multiple tickets and projects efficiently.
  • Assist with technical support requests and handle 2nd line tickets and projects.
  • Serve as an escalation point for ticket management within the team.
  • Maintain and update IT documentation.
  • Meet and exceed SLAs.
  • Ensure effective communication with both customers and staff.
  • Report directly to and collaborate closely with the senior management team.
  • What are we looking for in our next

IT Service Desk Team Leader

  • Ability to work both independently and as part of a team.
  • Experience handling multiple tickets and incoming requests in a high-pressure environment.
  • Exceptional customer service and engagement skills.
  • Minimum of 2 years working within a Managed Service Provider (MSP).
  • 2nd Line Service Desk experience.
  • Proficiency with Microsoft technologies, including Active Directory, Windows Server, DNS, DHCP, and NPS.
  • Experience with network technologies, such as firewalls, switches, routers, and Wi-Fi.
  • Experience with cloud solutions like Microsoft Office 365 and Azure.
  • Familiarity with storage solutions, including NAS and SharePoint.
  • Experience with virtualization technologies like VMware and Hyper-V.
  • Experience with Remote Monitoring and Management (RMM) tools.
  • Proficiency with Professional Services Automation (PSA) management.
  • Experience with document management systems.

My client is keen to get this position filled ASAP, so if you feel you have the skills and desire to provide passion and drive as the next IT Service Desk Team Leader, this is the opportunity for you!

So, if you are interested in joining a well-established, renowned, globally recognised organisation working with experts in their field as the next IT Service Desk Team Leader, hit that apply button now!

How to Apply:

This really is a fantastic opportunity for a IT Service Desk Team Lead If you are interested, please apply as soon as possible as this position will be filled quickly so don't miss out!

Services advertised by Gold Group are those of an Agency and/or an Employment Business.
We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website.

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